September 21, 2023

Medicare Advantage service area changes

Effective Jan. 1, 2024, we’re reducing some UnitedHealthcare® Medicare Advantage service areas and discontinuing some plans. Some of your patients may be affected. We’ll send non-renewal notices to them dated Oct. 2, 2023, to let them know of these changes and their options, including other available Medicare Advantage plans, Medicare Supplement insurance coverage and/or Medicare Part D coverage, as applicable. These changes should not affect your Participation Agreement if you’re a participating health care professional with UnitedHealthcare Medicare Advantage plans.

2024 changes

Only a small percentage of our overall Medicare Advantage membership will need to change their plan. The affected plans include certain AARP® Medicare Advantage, UnitedHealthcare MedicareDirect, UnitedHealthcare Dual Complete® or other UnitedHealthcare Medicare Advantage plans in multiple states. Service area changes will vary by plan, state and county.

If an affected member doesn’t enroll in a new UnitedHealthcare Medicare Advantage plan by Dec. 31, 2023, their coverage with UnitedHealthcare will end on Jan. 1, 2024. Depending on what action the member takes, they may be enrolled in a different organization’s Medicare Advantage plan or be returned to Original Medicare on Jan. 1, 2024. 

Member resources

Members can call the Customer Service number on their health plan ID card and in the non-renewal notice for information on their existing plan, or for help enrolling with a new UnitedHealthcare plan. Members can also go to for information about health plan availability.


Chat with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal Contact Us page. You can also contact your local network account manager or provider advocate for more information. If you don’t know who your representatives are, go to > Network Contact. 

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