We want to remind you about Americans with Disabilities Act (ADA) requirements that apply when caring for UnitedHealthcare Community Plan members who use stretchers or wheelchairs.
You must comply with Title III of the ADA Requirements for your patients’ physical access to wheelchairs and stretchers. This includes the following:
Transportation providers are not required to leave a patient’s stretcher or wheelchair at your health care facility unless it’s their personal mobility device.
Please contact your provider advocate or visit our Contact Us page for more information.