Effective June 2, 2023, we will no longer print and mail appeal decision and overpayment letters for most1 UnitedHealthcare Community Plan (Medicaid) health plans. Instead, network medical health care professionals and facilities in Washington will be able to view these letters digitally 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) system-to-system data feed.
Note: Letters will continue to be mailed to Behavioral Health professionals and facilities, and for Home and Community Based Services.
Please share these changes and new digital workflow options with those who are affected, including outside vendors such as revenue cycle management companies.
To access Document Library:
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.