February 01, 2024

Your Community Plan medical claim letters are going paperless soon

Affects Florida and Massachusetts Medicaid

Starting May 3, 2024, we will no longer mail claim letters to most medical network health care professionals and facilities for UnitedHealthcare Community Plans (Medicaid) in Florida and Massachusetts.

While many claim letters have already gone digital, these can be found in the Document Library Claim Letters folder and include letters responding to reconsideration requests on a claim. You’ll be able to access them 24/7 through the UnitedHealthcare Provider Portal or an Application Programming Interface (API).

Note: Claim letters will continue to be mailed to behavioral health professionals and facilities, and home- and community-based services.

If you use an outside vendor, such as a revenue cycle management company or lockbox service, please ensure they’re aware of the following changes and digital workflow options.

How to view your claim letters

Document Library

Document Library in the UnitedHealthcare Provider Portal:

  • From any page on, select Sign In at the top-right corner
  • Enter your One Healthcare ID and password
  • In the menu, select Documents & Reporting > Document Library. Then, select the Claim Letters folder.
    • In preparation, please familiarize yourself with the Claim Letters folder, which contains many document types, including claim responses

Note: Provider remittance advice details can be found in the Payment Documents folder.

  • Notifications: When new letters are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator. However, now they can also give others the ability to edit email notification preferences in the Document Delivery Settings section of the portal.
    • Check for updates: If you don’t already, we also recommend checking Document Library regularly for new letters documents and actions needed
    • Verify email address: All users should check their email address on file for accuracy. These document notifications will be mailed if that email isn’t correct.
    • Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
    • Learn more about updating email notifications: See the Profile & Settings interactive guide

Application Programming Interface (API)

API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.

Get started with API.


Chat with a live advocate 7 a.m.–7 p.m. CT in the UnitedHealthcare Provider Portal.

For help accessing the portal, technical issues and changing notification preferences, please contact UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.

You can also contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday. 


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