March 01, 2024

No more Inpatient Care Management courtesy faxes

Starting March 1, 2024, we will no longer send courtesy faxes from the Inpatient Care Management (ICM) team before issuing the final level of care review outcome notification. We’re making this change in response to your feedback. 

What you can expect

You’ll only receive a notification once a review has been completed as to whether the member's admission meets the criteria for payment of an inpatient stay. Here’s how we’ll notify you:

  • Sign in to the UnitedHealthcare Provider Portal to view the outcome in real time
  • You’ll receive a fax of the outcome once the review has been completed
  • You’ll only receive a written letter by either fax or mail if the member does not meet inpatient criteria. It will include the outcome rationale and next steps.


Chat with us 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Health plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare Benefits Plan of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of the Mid-Atlantic, Inc., MAMSI Life and Health Insurance Company, UnitedHealthcare of New York, Inc., UnitedHealthcare Insurance Company of New York, UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Pennsylvania, Inc., UnitedHealthcare of Texas, Inc., UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc., UnitedHealthcare of Washington, Inc., Optimum Choice, Inc., Oxford Health Insurance, Inc., Oxford Health Plans (NJ), Oxford Health Plans (CT), Inc., All Savers Insurance Company, Tufts Health Freedom Insurance Company or other affiliates. Administrative services provided by OptumHealth Care Solutions, LLC, OptumRx, Oxford Health Plans LLC, United HealthCare Services, Inc., Tufts Health Freedom Insurance Company or other affiliates. Behavioral health products provided by U.S. Behavioral Health Plan, California (USBHPC), United Behavioral Health (UBH), or its affiliates.


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