January 28, 2021 at 9:00 PM CT

Updates to COVID-19 Temporary Provisions
UnitedHealthcare is updating several temporary provisions established as part of our COVID-19 response. This includes provisions for the treatment of COVID-19, including monoclonal antibody  treatment, as well as the temporary suppression of prior authorization requirements for in-patient admissions to in-network SNFs. Our summary of COVID-19 temporary provisions has information on all temporary provisions we’ve implemented.

Top Vaccine Resources for Providers
Our self-paced online course has step-by-step instructions on COVID-19 vaccine administration and billing, and the COVID-19 billing guide is a handy reference for day-to-day use. We encourage health care professionals to review our expanded COVID-19 vaccine guidance web page. Please check back frequently for new information.

COVID-19 Information & Resources

Last update: February 10, 2021, 5:00 p.m. CT

During the COVID-19 national public health emergency, we’re working to provide resources and streamline processes so that you can focus on delivering care. This site outlines updates specific to COVID-19 as well as information on any changes to our standard business protocols. For easy access, here are the most frequently requested topics: 

Telehealth Services

Updated 1/11/2021 – 9:30 a.m. CT

Expanded policies around telehealth services make it easier for patients to connect with their health care provider.

Testing, Treatment, Vaccines, Coding & Reimbursement

Updated 2/15/2021 – 2:00 p.m. CT

Information to help you with billing for COVID-19 services and to understand reimbursement levels.

Prior Authorization & Ongoing Patient Care

Updated 1/28/2021 – 10:00 p.m. CT

Updates to UnitedHealthcare policies and processes that will help reduce administrative burdens and help patients access care.

Credentialing & Contracting

Updated 12/29/2020 – 11:55 p.m CT

Interim processes will help care providers go through the credentialing and contracting process quickly.

Practice Administration

Updated 1/28/2021 – 10:00 p.m. CT

Administrative updates related to the COVID-19 national public health emergency and information on self-service tools.

Resources for Use With Patients

Updated 2/10/2021 – 5:00 p.m. CT

Resources to guide conversations with patients, help them find vaccination locations and more.


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national public health emergency period. Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.


Care providers can connect to the latest Centers for Disease Control and Prevention (CDC) guidance for health professionals, as well as travel advisories from the U.S. State Department. We’ll continue to add more resources when available.

We’re listening.

We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.

We’ll be making daily updates to this site. Be sure to check back often for the latest information.