COVID-19 Information & Resources
Last update: April 3, 2020, 8:35 p.m. CDT
Latest Updates on COVID-19
UnitedHealthcare is waiving member cost sharing for the treatment of COVID-19 through May 31, 2020 for its Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans. We will also work with self-funded customers who want us to implement a similar approach on their behalf. This builds on the company’s previously announced efforts to waive cost sharing for COVID-19 testing and testing-related visits, and the expansion of other member services.
Starting March 31, 2020 until June 18, 2020, UnitedHealthcare will now also waive cost sharing for in-network, non-COVID-19 telehealth visits for its Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans. Again, we will work with self-funded customers who want us to implement a similar approach. The company previously announced we would waive cost sharing for telehealth visits related to COVID-19 testing, in addition to waiving cost sharing for 24/7 Virtual Visits with preferred telehealth partners.
The health of our members and the safety of those who deliver care are our top priorities. COVID-19 is a rapidly evolving national health emergency, and we’re working closely with national, state and local health organizations.
We’re taking action and providing resources to support you during this challenging time. We’re also working to eliminate all non-essential administrative requests, such as surveys and data requests, so that you can focus on patient care. We are committed to business continuity and being there to assist you – all self-service capabilities are available, our call center is staffed and claims are being processed so you have the support you need.
We’re monitoring the COVID-19 health emergency closely and updating this site with new information as it’s available. Be sure to check back frequently for updates.
Updated 4/3/2020 – 8:25 p.m. CDT
Expanded policies around telehealth services make it easier for patients to connect with their health care provider.
Testing, Coding and Reimbursement
Updated 4/3/2020 – 8:30 p.m. CDT
Information to help you with billing for COVID-19 services and to understand reimbursement levels.
Prior Authorization & Ongoing Patient Care
Updated 3/25/2020 – 11:55 p.m.
Updates to UnitedHealthcare policies and processes that will help reduce administrative burdens and help patients access care.
Credentialing & Contracting
Updated 3/25/2020 – 11:55 p.m
Interim processes will help care providers go through the credentialing and contracting process quickly.
Updated 4/3/2020 – 11:20 a.m
Administrative updates related to the COVID-19 public health emergency and information on self-service tools.
Updated 3/25/2020 – 11:55 p.m. CDT
We’re expanding access to care, support and resources to help our members navigate through this unprecedented time.
A Message from UnitedHealthcare
All UnitedHealthcare operations and systems are fully operational, and our teams are working hard to serve our members and health care professionals.
Watch this update from Mike Baker, Chief Operating Officer, UnitedHealthcare Provider Operation
Care providers can connect to the latest Centers for Disease Control and Prevention (CDC) guidance for health professionals, as well as travel advisories from the U.S. State Department. We’ll continue to add more resources when available.
- UnitedHealthcare Addresses COVID-19
- UnitedHealth Group Press Release – What We’re Doing
- Coronavirus (COVID-19) Safety Tips
- UnitedHealthcare Community Plan pages, for state-specific guidance, when available
We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.
We’ll be making daily updates to this site. Be sure to check back often for the latest information.
The benefits described on this website describe federal requirements and UnitedHealthcare national policy. Additional benefits may be available in some states and under some plans.