Member Information and Resources

Last update: May 3, 2021, 5:18 p.m. CT

Patients look to you to help them make the most informed health care decisions. In addition to the information we provide to you, UnitedHealthcare has a COVID-19 Resource Center for members. We encourage you to visit the site to explore the information available and to share this site with members during your visits.

Here are some of the resources you and your patients may find useful:

COVID-19 Vaccine Overview

This interactive presentation provides more information about the COVID-19 vaccine, and answers many questions patients may have

COVID-19 Vaccine Overview COVID-19 Vaccine Overview

COVID-19 Vaccine Resource locator

 Use your ZIP code to find FDA-authorized vaccine resources and vaccination locations in your area

COVID-19 Vaccine Resource locator COVID-19 Vaccine Resource locator

COVID-19 Testing

Our testing locator tool identifies diagnostic testing sites in your area

COVID-19 Testing COVID-19 Testing

Vaccine Overview Flyer

Eligible members receiving the vaccine will not have any out-of-pocket costs (copayment, coinsurance or deductible), whether for the vaccine or the vaccine administration, when the U.S. government provides the vaccine. This flyer outlines out-of-pocket costs based on the member’s health plan.


Download the flyer

Vaccine Resources Checklist

COVID-19 vaccines are an important step in slowing the spread of the disease. This checklist  outlines the steps members can take to help them get the vaccine


Download the flyer

Vaccine Video

This video is featured on and shares additional insight with members about COVID-19 vaccines, their safety and that members can be vaccinated at no cost. We encourage you and your staff to watch the video, and suggest members watch it from home as well. 

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[Text on Screen: UnitedHealth]

Voiceover: Life’s path took a sudden turn for everyone when the pandemic struck. And when it struck, it struck us hard. But through the experience, we found ways to change. How we work, how we learn, how we celebrate, how we spend time with family. Even how we seek care.

Thanks to a global effort by biotechnology and pharmaceutical companies, the COVID-19 vaccine is here.

[Text on Screen: COVID-19 vaccine]


The U.S. Food and Drug Administration has authorized for emergency use more than one COVID vaccine and vaccination is underway.

[Text on Screen: FDA Emergency Use Authorization (EUA)]


The vaccines were developed to protect people from COVID-19 and to help stop the spread of this dangerous virus. But is the vaccine safe?

[Text on Screen: Are the vaccines safe?]

The answer is yes. The U.S. Vaccine Safety System validated the safety of the COVID-19 vaccines.

[Text on Screen: The U.S. Vaccine Safety System validated the safety of the COVID-19 vaccines]

You cannot get the COVID-19 virus from the vaccine. This is because the vaccines do not contain the live virus itself. They are designed to teach the body to make antibodies that find and fight the COVID-19 virus.

[Text on Screen: mRNA antibodies]

Even if you’ve already had COVID-19, regardless of how mild or severe, experts know that immunity subsides after infection, so they strongly recommend getting the vaccine.

[Text on Screen: Immunity subsides after infection]


And it won’t cost you anything. You will have a zero dollar cost share on FDA-authorized COVID-19 vaccines.


[Text on Screen: $0 cost-share on FDA-authorized COVID-19 vaccines. Through the national public health emergency period]


Vaccine distribution strategy is based on the CDC recommendations and varies by state.

[Text on Screen: Vaccine distribution Based on CDC recommendations, Varies by state]


Now is the time. Getting the vaccine not only lowers your chances of getting COVID-19, it also helps protect our healthcare system and those working within it, so they can provide the care we need, when we need it.

In addition to continuing to follow best practices, masking, hand washing, keeping surfaces clean, and physical distancing, getting the COVID-19 vaccine can help stop the spread of the virus.

[Text on Screen: Follow best practices]


[Text on Screen: Wearing a mask, Washing hands often, Keeping surfaces clean, Physically distancing]


Learn more about how you can take the next step.

[Text on Screen: Take the next step]


[Text on Screen: This is for general educational purposes and is not medical advice. COVID-19 vaccine information is according to the Centers for Disease Control and Prevention and U.S. Food and Drug Administration as of Feb. 3, 2021. Talk to your health care provider if you have questions about COVID-19 vaccines and your health. Call the number on the back of your UnitedHealthcare member ID card if you have questions about your plan benefits during the national public health emergency period or after it ends.]


[Text on Screen: UnitedHealthcare]


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency.  Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.