Vaccine Confidence
Last update: August 25, 2021 11:10 a.m. CT
New! Vaccine confidence course
Check out our new Building COVID-19 Vaccine Confidence self-paced learning course for tips and scenarios that will help you respond during conversations with members.
Your role is vital. We’re here to help you answer patient questions about the COVID-19 vaccines. Here are some resources from the American Medical Association (AMA), the Centers for Disease Control & Prevention (CDC) and UnitedHealthcare to get you started:
AMA Resources
- Read articles about the vaccines:
- Download a COVID-19 script for office staff to use to when patients call to ask if your practice is administering vaccines
- View this webinar “Vaccinations: Roadmap for success"
- Go to the AMA COVID-19 Resources Center for Physicians. It will be updated regularly with resources and webinars, so check back frequently.
- Follow AMA on Twitter @AmerMedicalAssn
CDC Resources
- Read more about the vaccines
- 8 key things you need to know about COVID-19 vaccines and the vaccination program
- Explore the myths and facts about COVID-19 vaccines
- Benefits of getting a COVID-19 vaccine
- How the U.S. ensures the safety of vaccines
- Review frequently asked questions and how to answer them
- Learn more about how each of the COVID-19 vaccines work
General Resources
Unbranded COVID-19 vaccine confidence website and flyers: The following materials do not contain UnitedHealthcare branding. View the website to access videos, federal resources, a course, script and more. You can also use the flyers for promotion in your waiting room, office or distribute directly to patients:
- Get the facts about COVID-19 vaccines
- COVID-19 vaccine FAQs
- Obtenga información sobre las vacunas contra la COVID-19
- Preguntas frecuentes sobre la vacuna contra la COVID-19
UnitedHealthcare Resources
- United Healthcare COVID-19 Resource Center: This site has detailed information about COVID-19 vaccines, testing, coverage information, telehealth visits and more
- What to know about COVID-19 vaccines: This has a specific focus on COVID-19 vaccines, including information from the CDC, how to get a vaccine, cost share details and other information
- Member emails: UnitedHealthcare is working to remind members about the importance of getting the second COVID-19 vaccine dose. We’re currently testing an email campaign to Medicare Advantage members in several states. Here’s an example of those emails:
Disclaimer:
The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency. Additional benefits or limitations may apply in some states and under some plans during this time.
We will adjudicate benefits in accordance with the member’s health plan.
Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.