Vaccine Confidence

Last update: August 25, 2021 11:10 a.m. CT

New! Vaccine confidence course

Check out our new Building COVID-19 Vaccine Confidence self-paced learning course for tips and scenarios that will help you respond during conversations with members.

Your role is vital. We’re here to help you answer patient questions about the COVID-19 vaccines. Here are some resources from the American Medical Association (AMA), the Centers for Disease Control & Prevention (CDC) and UnitedHealthcare to get you started:

AMA Resources

CDC Resources

General Resources 

Unbranded COVID-19 vaccine confidence website and flyers:  The following materials do not contain UnitedHealthcare branding. View the website to access videos, federal resources, a course, script and more. You can also use the flyers for promotion in your waiting room, office or distribute directly to patients:

UnitedHealthcare Resources

  • United Healthcare COVID-19 Resource Center: This site has detailed information about COVID-19 vaccines, testing, coverage information, telehealth visits and more
  • What to know about COVID-19 vaccines: This has a specific focus on COVID-19 vaccines, including information from the CDC, how to get a vaccine, cost share details and other information
  • Member emails: UnitedHealthcare is working to remind members about the importance of getting the second COVID-19 vaccine dose. We’re currently testing an email campaign to Medicare Advantage members in several states. Here’s an example of those emails:


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency.  Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.