Vaccine Confidence

Last update: March 30, 2021, 12:05 p.m. CT

New! Vaccine confidence course

Check out our new Building COVID-19 Vaccine Confidence self-paced learning course for tips and scenarios that will help you respond during conversations with members.

Your role is vital. We’re here to help you answer patient questions about the COVID-19 vaccines. Here are some resources from the American Medical Association (AMA), the Centers for Disease Control & Prevention (CDC) and UnitedHealthcare to get you started:

AMA Resources

CDC Resources

UnitedHealthcare Resources

  • United Healthcare COVID-19 Resource Center: This site has detailed information about COVID-19 vaccines, testing, coverage information, telehealth visits and more
  • What to know about COVID-19 vaccines: This has a specific focus on COVID-19 vaccines, including information from the CDC, how to get a vaccine, cost share details and other information
  • Member emails: UnitedHealthcare is working to remind members about the importance of getting the second COVID-19 vaccine dose. We’re currently testing an email campaign to Medicare Advantage members in several states. Here’s an example of those emails:
Sample of member email Sample of member email
Sample 2 of member email Sample 2 of member email

We’re listening.

We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.

We’ll be making daily updates to this site. Be sure to check back often for the latest information. 


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency.  Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.