Maryland program for patients with complex needs

Last modified: June 14, 2021

The state of Maryland offers an alternative case management program for Medicaid HealthChoice members with specified rare and expensive conditions.

The Rare and Expensive Case Management (REM) program assigns a case manager who provides care coordination, home visits and other case management services to help members with complex or special health care needs.

Referrals and eligibility

Consider referring eligible patients to the REM program. Referrals may also be submitted by the member or member's family — enrollment is voluntary. When your patient is enrolled in the REM program, you will be notified by letter.

Additionally, when members are enrolled in the REM program, they are disenrolled from UnitedHealthcare Community Plan.

For a list of REM-eligible diagnoses and/or a REM application, call the UnitedHealthcare Special Needs Unit at 800-460-5689 or the REM office at 800-565-8190.


Call the UnitedHealthcare Special Needs Unit at 800-460-5689 or Maryland’s REM office at 800-565-8190.

More REM program information is provided by the Maryland Department of Health