In January, we began offering a new UnitedHealthcare Medicare Advantage plan in Northern Utah. Since there’s a change to the claims process for some members of this plan, we want to help ensure you’re submitting claims correctly in order to avoid denials. Here’s what you need to know:
Some members of this new plan have received a new ID card, so it’s important to check the card each time the member presents for services. The information on the card will tell you where to submit claims for that member.
You can use our Eligibility and Benefits solution to view your patient’s member ID card electronically. With Eligibility and Benefits, you can also:
For more information, see our Eligibility and Benefits self-paced user guide or register for live training.
We're here to help. If you have any questions regarding submitting a claim, please visit the Contact us page.