Last modified: February 12, 2021
PRAs can be at your fingertips — at no cost — with just a few clicks
Forget waiting for the mail to arrive to find out what your reimbursement is for a claim. You have secure access to Provider Remittance Advice (PRA) documents through the UnitedHealthcare Provider Portal. Access is at no cost to you and you can retrieve PRAs at any time — since they’re available the same day they’re generated, you don’t have to wait for letters to arrive in the mail.
How to find PRAs
Document Vault is UnitedHealthcare’s online repository of claim-related communications and reports. Letters are organized by type and are available for up to 24 months from the date they’re posted. To access Document Vault:
For help using Document Vault, review the self-paced user guide to going paperless.
No charge to access PRAs
There’s no charge to retrieve PRAs using Document Vault. All you need is an account for the UnitedHealthcare Provider Portal (or the legacy Link self-services tools). New users can find registration information at UHCprovider.com/newuser.
Going paperless with UnitedHealthcare
UnitedHealthcare is working to have more types of claim-related communications and reports available in Document Vault. It’s part of our efforts to make working with us faster and more efficient, as well as use digital tools to reduce the amount of paper communications that are sent.
Update your web browser for a seamless transition
For the most optimal UnitedHealthcare Provider Portal experience, make sure you’re using a compatible web browser.