Online prior authorization submission just got easier

Last modified: May 19,  2021

UnitedHealthcare offers more flexibility with our prior authorization and notification capabilities. You can check requirements, submit requests, upload medical notes, check status and update cases — without faxing or calling.

New enhancements

  • As we continue to upgrade our digital services, we have introduced a better self-service system to help you work with us — the UnitedHealthcare Provider Portal. If you need to register for the portal or update your access, get started at
  • The new TrackIt feature will allow you to easily track the status of your prior authorization. It will provide you greater visibility of your prior authorization requests at a glance.
  • If you currently have access to the Prior Authorization and Notification (PAAN) tool on UnitedHealthcare Provider Portal, you also have access to Document Library (our online repository for letters) 
    • We’ve also made it easier for you to access and search letters by including a direct link from the Prior Authorization tool to Document Library
    • If you don’t have access to review letters in Document Library, contact your organization’s Administrator who can adjust your role in Link Security

Prior authorization letters are going digital

Over the next year, most prior authorization letters will only be available online for in-network medical health care professionals and facilities. You can access letters by signing in to the UnitedHealthcare Provider Portal > Documents & Reporting > Document Library > “View Prior Authorization Letters in Document Library.”

Letters available in this folder support our preservice/prior authorization as well as inpatient concurrent and retrospective review processes. It contains approval, denial, lack of information, length of stay and level of care determination letters.

Instead of mail, we’ll send email notifications to the email address we have on file that new letters have been added to Document Library and are ready for review.

This change to online delivery does not impact the clinical decisions that are currently faxed, such as inpatient concurrent denial determinations, although those letters are also available in the Document Library. 

Other digital news and updates

We’ll notify you in the future about transitioning away from mailing provider remittance advice (PRAs) and other letters as that process is developed and implemented.

Get ready with our online resources

This change is part of our efforts to transition from paper to electronic transactions whenever possible. Digital transactions get information to you faster and reduce the amount of paper health care professionals must manage.