Last modified: March 17, 2021
UnitedHealthcare offers more flexibility with our prior authorization and notification capabilities. You can check requirements, submit requests, upload medical notes, check status and update cases — without faxing or calling.
Prior authorization letters and more are going digital
Later this year, we’ll no longer print and mail paper provider remittance advice (PRAs) and medical prior authorization letters to in-network health care professionals, in those states and for plans where allowed. Instead, we’ll send you emails and show you where you can view and search for what you need in Document Vault. We’ll also begin the process of transitioning paper claim submissions to electronic submissions. We’ll share out more information before the changes go into effect.
Get ready with our online resources
This change is part of our efforts to transition from paper to electronic transactions whenever possible. Digital transactions get information to you faster and reduce the amount of paper health care professionals must manage. For a deeper understanding of the online prior authorization process, check out our prior authorization self-paced guide.