Last modified: February 1, 2021
Beginning Feb. 1, 2021, provider remittance advices (PRAs) for medical claims will no longer be printed and mailed to contracted (in-network) health care professionals in Utah. This applies to most* UnitedHealthcare plans in the state. Instead, PRAs will be available for viewing in Document Vault, our secure online repository of UnitedHealthcare reports and claim-related communication. PRAs are produced at the time of payment processing and available for you to access the next day in Document Vault.
If you are already signed up for an ERA/835, there is no change to you.
This change is part of our efforts to transition paper transactions to electronic whenever possible. Digital transactions get information to you faster and reduce the amount of paper you need to manage.
Be ready for online PRAs
Here are resources to help you navigate this change:
The move toward paperless delivery of reports and claim-related communication for contracted (in-network) providers will continue throughout 2021. Announcements will be made in Network Bulletin 90 days before mailings will end to give you time to prepare. This checklist will help you get ready, and you can read more about all of UnitedHealthcare’s digital initiatives.