Last modified: July 28, 2021
The Virginia Department of Medical Assistance Services (DMAS) launched a new online appeals portal called the Appeals Information Management System (AIMS) for Medicaid members.
No change for internal appeals
When filing the first level of appeal, continue using the current UnitedHealthcare appeals process. The new AIMS portal will handle the next level of appeal after the appeals process is exhausted with UnitedHealthcare.
Training on how to use the AIMS portal is available on the DMAS website at dmas.virginia.gov/appeals.
Contact DMAS Appeals at 804-371-8488.