Virginia: New state online appeals portal for Medicaid

Last modified: July 28, 2021

The Virginia Department of Medical Assistance Services (DMAS) launched a new online appeals portal called the Appeals Information Management System (AIMS) for Medicaid members. 

No change for internal appeals

When filing the first level of appeal, continue using the current UnitedHealthcare appeals process. The new AIMS portal will handle the next level of appeal after the appeals process is exhausted with UnitedHealthcare.

AIMS training

Training on how to use the AIMS portal is available on the DMAS website at


Contact DMAS Appeals at 804-371-8488.