Ensure that you’re including an email address with your notification. VA will use this email address to send you an authorization decision, which could include an approved referral number that you’ll use with your claim.
VA is also making a change to help ensure the safety of a Veteran’s personally identifiable information (PII). PII will no longer be included in VA emergency authorization decisions.
When you submit an emergency notification to VA, you’ll get a notification identification number. When VA makes an authorization decision and issues an approved referral number, the notification identification number will also be included. The authorization decision won’t include PII, so you’ll use the notification identification number to associate the approved referral with the Veteran and the emergency services. You’ll use the approved referral number when you file your claim.