Get Access to a Simplified Overpayment Process, Now Available in Link

Last modified: November 18, 2020

Direct Connect is a web-based platform in Link that helps providers and UnitedHealthcare communicate effectively, automate workflows and drive overpayment resolutions.

By using this new tool, you can:

  • Go to a single location to resolve suspect credit balance and overpaid claims
  • Manage overpayments in real-time
  • Access Direct Connect through Link, the self-service platform that you’re already leveraging

Getting access to Direct Connect is simple. Please contact the Optum Direct Connect team at to get started today.

New to Link? Go to or complete the New User Registration Guide.