Get Access to a Simplified Overpayment Process, Now Available in Link

Last modified: November 18, 2020

Direct Connect is a web-based platform in Link that helps providers and UnitedHealthcare communicate effectively, automate workflows and drive overpayment resolutions.

By using this new tool, you can:

• Go to a single location to resolve suspect credit balance and overpaid claims
• Manage overpayments in real-time
• Access Direct Connect through Link, the self-service platform that you’re already leveraging

Getting access to Direct Connect is simple. Please contact the Optum Direct Connect team at directconnectaccess@optum.com. to get started today.

New to Link? Go to UHCprovider.com/newuser or complete the New User Registration Guide.