Information for UnitedHealthcare Community Plan Care Providers

UHCprovider.com is our new care provider website. This is where you and your office staff can find content such as care provider manuals, polices and protocols. It’s also how you access Link, your gateway to the UnitedHealthcare’s online self-service tools.

Care providers told us they wanted all the online content they need in one place, so we’re working to make UHCprovider.com the only website you need to access information about UnitedHealthcare plans and members.

Since UHCprovider.com launched, we’ve been consolidating content on the new site to help make it easier to do business with us. So far, we’ve transitioned UnitedHealthcareOnline.com, UHCWest.com and UHCCommunityPlan.com to UHCprovider.com. We’ll let you know before we transition and retire any of our other websites.

No. UnitedHealthcare Community Plan members will still access their plan and benefit information on UHCCommunityPlan.com and myuhc.com.

UHCprovider.com has a fresh, new look and is easier to use. The site also has several helpful new features including:

• Predictive search capabilities with filtering and sorting capabilities to help you find what you need faster and easier
• An easy-to-read design, whether you’re on a desktop computer, tablet or smart phone
• State-specific content and resources for UnitedHealthcare Community Plans
• Access to your Link dashboard where you’ll find apps for claims and payments, eligibility and benefits, referral and prior authorization requests

You’ll be automatically redirected to UHCprovider.com when UHCCommunityPlan.com/Health-Professionals is no longer available. You can find updates about the transition in our Network Bulletin and Practice Matters newsletters and at UHCprovider.com/news.

There are two ways to find what you need:

• Click on Menu in the top left corner of UHCprovider.com and choose “Health Plans by State.”
• Use the search bar at the top of the page.

You can search for doctors, clinics or facilities by plan type using our online Search Tool or the Medicaid and State Programs Care Provider Directory. 

Specialty directories for dental, behavioral health, Employee Assistance Program and mental health providers as well as OptumRx pharmacy locators are also available. Members can always find their specific plan information, including in-network care providers, at myuhc.com®.

No, you’ll continue to access Link with your Optum ID. If you don’t have an Optum ID, click the  ”New User” icon on the UHCprovider.com home page and then “Create an Optum ID”.

Feedback from your peers is what helped shape our new website. But there’s always room for improvement. Please let us know what you like, and don’t like, about the new user experience. Click the Feedback tab on the right side of every page to send us your thoughts and suggestions. You can also sign up to participate in future focus groups to help us with our website enhancements.

Please call Provider Services at 877-842-3210 or contact your Provider Advocate.