Optum and Quest Diagnostics announced their partnership in a press release Sept.13, 2016. Beginning Jan. 1, 2017, Quest Diagnostics is administering UnitedHealthcare's Worksite Wellness Health Screening Solutions program.
Offered to our Commercial market, the program is an employer-sponsored biometrics screening available to eligible employees, spouses and dependents. Participants may receive incentives for completing the screening and may also receive incentives for certain biometric results.
UnitedHealthcare members, who are your patients, may ask you to complete and sign a Quest Diagnostics-branded Physician Results Form with the results of their biometric screenings. Please continue to use network laboratory resources for any lab work you may order.
These questions and answers are designed to provide you with additional information on UnitedHealthcare's Worksite Wellness Health Screening Solutions program.
This program is administered on UnitedHealthcare's behalf by Quest Diagnostics. Although Quest Diagnostics is administering the screening program (which was previously administered by multiple vendors), you should continue to use network laboratory resources for any lab work you order.
Frequently Asked Questions
Quest Diagnostics began administering the program for UnitedHealthcare Commercial members on Jan. 1, 2017. Employers who offer the screening will switch to Quest Diagnostics on their plan or incentive program renewal date.
Members can choose one of four options:
- Onsite Screening: Member attends event at place of employment with services provided by Quest Diagnostics.
- At-Home Kit: Member receives a kit by mail, completes screening, and returns kit; lab test is processed by Quest Diagnostics.
- Lab Patient Service Center Visit: Member gets a biometric screening at any of Quest Diagnostics' nationwide patient service centers. The encounter is NOT run through the medical benefit and does not produce a claim.
- Physician Results Form: Member accesses and prints this form through the biometric screening registration site. Member visits their care provider, who completes and signs the form documenting the completed lab results. The visit to the care provider and to any lab that provider may refer the member to are run through the medical benefit and the medical benefit rules apply.
The member will give you the form during their visit. If the member opts to complete the form with their care provider, they must use participating labs to receive network benefits.
In this situation, Quest Diagnostics is only providing form and data processing. When lab results are completed, you will complete and sign the form.
Please continue to send samples to a network lab. Although it is the member's responsibility to verify a lab's network status in the provider directory, we encourage you to guide members to network labs. Your ability to recommend, refer, include or use an out-of-network lab may be restricted by their contract and/or UnitedHealthcare's protocols.
To increase efficiency, UnitedHealthcare sought a single vendor partner that could deliver screening services directly to our employer group customers. Quest Diagnostics was selected based on their ability to deliver on all four options.
No action is required when these methods are used. However, you may wish to encourage your patients to share their results with you for inclusion in their medical records.
No. Because the screening program is an employer-sponsored offering, and several of the options do not directly involve the patient's care provider, it is the member's choice to deliver the results to their care provider. However, we encourage members to discuss their results with their doctors for both the on-site and online results.
Language includes, "Please be aware that a biometric screening is not a substitute for a complete medical evaluation by a doctor. If you have questions or concerns about your test results or your general health, please speak to your doctor;" and "If any of your results are out of range, please schedule an appointment to talk with your physician. Together you can make a plan to achieve better health."
Please contact your UnitedHealthcare Provider Advocate.