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Lab Spotlight: New sub-status messages now available on providers.eyesynergy.com

June 2025

 

The new sub-status message feature on providers.eyesynergy.com brings greater clarity and convenience to your lab order tracking. The sub-status messages are visible on the Materials page and give real-time progress updates on lab orders. 

 

While 95% of orders are completed within 5 business days, some may take longer due to factors like patient-supplied frames or backordered materials. The sub-status messages provide clarity on these exceptions.

 

Sub-status message examples

  • Frame to Follow: The lab is waiting for the patient-supplied frame
  • Frame on Backorder: The selected frame is temporarily on backorder
  • Frame In: The patient-supplied frame or back-ordered frame has been received, and the order has begun
  • Lens on Backorder: The lenses are temporarily on backorder 
  • Lens In: The back-ordered lenses are in stock, and the order has begun

With this enhancement, you can view specific sub-status messages that explain exactly where your order stands, eliminating the need to reach out to customer service for updates.