COVID-19 Temporary Provision Updates
UnitedHealthcare is updating a number of temporary provisions for telehealth originating site requirements and cost share waivers. Review the Summary of COVID-19 Dates by Program for details.
COVID-19 Telehealth Services
Last update: October 7, 2020, 5:50 p.m. CDT
Date Expansion and Cost Share Updates for Telehealth Services
UnitedHealthcare is temporarily expanding the dates through which we are waiving the Centers for Medicare & Medicaid Services (CMS) originating site requirements for Medicare Advantage, Medicaid and Individual and fully insured Group Market health plan members. We are also updating the cost share waiver period for in-network telehealth services. The date changes vary by health plan, so please review each section for details.
Telehealth
A visit with the provider who uses an audio-video or audio-only telecommunications system.
Virtual Check-Ins
A brief check-in with the provider using a recorded video and/or images submitted by the patient.
Electronic Visits
Communication between a patient and his/her provider through an online patient portal.
PT, OT and ST Telehealth
Specific CPT® codes are eligible for reimbusement.
Chiropractic Therapy
Specific CPT® codes are eligible for reimbursement.
Home Health and Hospice
Details on eligible services and reimbursement.
Remote Patient Monitoring
Details on eligible services and reimbursement.
Resources
- Optum Behavioral Health telehealth resources
- UnitedHealthcare Dental teledentistry resources
- VA Community Care Network telehealth resources
We’re listening.
We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.
We’ll be making daily updates to this site. Be sure to check back often for the latest information.
Disclaimer:
The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency. Additional benefits or limitations may apply in some states and under some plans during this time.
We will adjudicate benefits in accordance with the member’s health plan.
Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.