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May 30, 2024 at 8:00 AM CT

For information on the Change Healthcare cyber response, find updated information on the Provider Portal. You can also learn more about the Temporary Funding Assistance Program on the Optum website.

Policies and Protocols for Healthcare Providers

This library includes UnitedHealthcare policies and protocols. The policies and protocols presented here may not apply to all UnitedHealthcare plans.



Policy and Protocol news

Update your One Healthcare ID to maintain portal access

You’ll need to update your One Healthcare ID sign-in method soon to maintain access to the UnitedHealthcare Provider Portal. OHID

June monthly overview

Review the latest UnitedHealthcare prior authorization, medical policy, pharmacy, reimbursement, laboratory and policy and protocol updates.

Reimbursement Policy Update Bulletins: June 2024

You can review the details on June's reimbursement policy updates through the Commercial, Medicare Advantage, Medicaid and Exchange plan bulletins.

Medical Policy Updates: June 2024

Medical policy updates for June 2024 for the following plans: Medicare Advantage, Medicaid, Exchange and Commercial.

March monthly overview

Review the latest UnitedHealthcare prior authorization, medical policy, pharmacy, reimbursement, laboratory and policy and protocol updates.

Avoid directory removal — verify and update your demographic data

Since July 1, 2022, contracted commercial and individual exchange providers who don't verify data every 90 days will be temporarily removed from the provider directory.