UnitedHealthcare Provider Portal resources

Use the Eligibility feature to:

• View care plans
• Review benefit information (copays, coinsurance, deductible amounts)
• Check referral requirements
• Get a digital copy of member ID cards 

Learn more in our Eligibility and Benefits Interactive Guide

Use Claims & Payments to:

• Get an estimate using Claim Estimator to help pre-determine patient benefits, allowable service bundling and claim financials
• Submit, look up and take action on claims online
• Search, view and/or print provider remittance advice (PRA) documents
• Find contracted rates within Fee Schedule Lookup

Learn more by viewing the following resources:

• Submitting a Predetermination of Benefits (Claim Estimator)
• Claims guide
• Online Reconsideration and Appeal/Disputes
• Claims Research Project guide
• Claim Submission guide

Use the Prior Authorization and Notification tool to:

• Check prior authorization requirements
• Submit new medical prior authorizations and inpatient admission notifications
• Check the status of a request
• Make request updates (e.g., uploading required clinical documentation)

Learn more in our Prior Authorization and Notification guide.

Use the Referrals tool to:

• Find referral requirements
• Submit referral requests
• See the status of referral requests

Learn more in our Referrals Interactive User Guide.

Use PreCheck MyScript® to:

• Check current prescription coverage and price in real time
• Get information on lower-cost prescription alternatives
• See which prescriptions need prior authorization, or are non-covered or non-preferred
• Run a pharmacy trial claim (made easier because it’s integrated directly with your EMR)

Learn more in one of the following resources:

• PreCheck MyScript Frequently Asked Questions
• PreCheck MyScript Prescribing Solution Overview
• UnitedHealthcare Provider Portal Access for PreCheck MyScript Self-Paced Course
  

Use Communication Preferences to make updates to:

• Document Delivery Settings (who receives which Document Library emails)
• Provider News Notifications
• TrackIt Notifications

Learn more in our Profile & Settings Overview guide.

Use My Practice Profile to:

• View, verify and attest to your demographic information
• Make changes to current information

Learn more in our My Practice Profile interactive guide.

Use TrackIt to tackle a variety of tasks, such as:

• View activity on all record types (e.g., prior authorizations, referrals, Smart Edits, reconsiderations and appeals)
• Add information to a claim
• Find and access documents
• Set email preferences and use filters to view your own work and monitor your team’s work

Learn more about TrackIt.

Use Document Library to:

• View and print your documents
• Assign, manage and comment on documents using Teams View
• Download provider remittance advice (PRAs) for up to 24 months
• Search any 90-day period, for up to 2 years, using Advanced Search
• Manage multiple documents at one time through Bulk Action

Learn more in our Document Library and Document Library Teams View interactive guides.

Use Onboard Pro to: 

• Submit requests for participation with the UnitedHealthcare network
• Add new health care professionals to your tax ID number (TIN) and group contract

Learn more in one of the following resources:

• Expanded Onboard Pro Interactive Guide
• Onboard Pro for New Groups and Individual Practices Interactive Guide