Verify and update your demographic data

Help members find you — keep your demographic data up-to-date

Want members searching for care to find you? Keep your demographic data up-to-date in the UnitedHealthcare Network Directory.

Health care professionals who are contracted with us for commercial or Individual Exchange plans are required to verify demographic data every 90 days

Members value accurate information

They most often search for health care professionals based on:

  • Office location/distance from home
  • If the healthcare professional is accepting new patients
  • Specialized training/expertise
  • Services and treatments you provide

Key items to verify

When updating your information, be detailed and be timely. It’s the best way to help members connect with you. Be sure to check your:

  • Phone number associated with the specific provider practice location
  • Accepting new patients
  • Office locations where the provider accepts appointments only
  • United States Postal Service (USPS) address at all locations, including suite, building number and handicap accessibility
  • Email
  • Affiliated group name
  • Office hours and website
  • Specialties and areas of expertise
  • Languages spoken and availability of interpreter services
  • Certifications, affiliations and licenses
  • Telehealth services
  • Hospital affiliations
  • Cultural competency training

Ways to verify your data

Individual practitioner solutions

CAQH Proview®

The CAQH® ProView® portal allows you to access directory services and update profiles in real time. It’s a multi-payer solution, so any updates and attestations you make are available to all payers you’ve authorized.

My Practice Profile

Available in the UnitedHealthcare Provider Portal, My Practice Profile lets you verify and attest to the accuracy of data for each health care professional covered within a tax ID number (TIN).

Group solutions

NEW: CAQH ProView for Groups

CAQH® ProView® for Groups is a new option created for delegated groups to manage demographic roster submissions. Instead of working with each individual payer to review and update rosters, you can manage a single standardized roster with CAQH. Updates and attestations are then shared with all health plans that participate with CAQH. 

Roster management

If your practice is assigned to the roster management program, please work directly with your assigned roster manager to review and verify the accuracy of your practice’s data.

You can also submit data through CAQH. Reach out to your roster manager to learn more.

Did your review find a health care professional who’s no longer at your practice?

Follow your normal verification process to make the change. Please be sure to highlight the specific changes you are submitting.