Healthcare Provider Administrative Guides and Manuals

The following links provide information including, but not limited to, prior authorization, processing claims, protocol, contact information and resources.

Administrative Guide for Commercial, Medicare Advantage and DSNP

View Guide

Community Plan Care Provider Manuals for Medicaid Plans by State

Find Your State

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Prior Years' Administrative Guides

If you need an older version of an Administrative Guide or Care Provider Manual, please contact your Provider Advocate. To find the contact information for your Provider Advocate, go to Find a Network Contact, and then select your state.

2022 UnitedHealthcare Care Provider Administrative Guide
2021 UnitedHealthcare Care Provider Administrative Guide

Surest Administrative Guides

2021 Bind Administrative Guide
2020 Bind Administrative Guide

Empire Plan Guides

2022 Empire Plan Network Administrative Guide