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May 30, 2024 at 8:00 AM CT

For information on the Change Healthcare cyber response, find updated information on the Provider Portal. You can also learn more about the Temporary Funding Assistance Program on the Optum website.

Care Provider Administrative Guides and Manuals

The following links provide information including, but not limited to, prior authorization, processing claims, protocol, contact information and resources.

UnitedHealthcare Care Provider Administrative Guide for Commercial, Medicare Advantage (including Dual Special Needs Plans)

Community Plan Care Provider Manuals for Medicaid Plans by State

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If you need an older version of an Administrative Guide or Care Provider Manual, please contact your Provider Advocate. To find the contact information for your Provider Advocate, go to Find a Network Contact, and then select your state.