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Administrative Guides and Manuals

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New! 2018 UnitedHealthcare Administrative Guide - Now Available Online or as PDF Download

View Online Version

The UnitedHealthcare Administrative Guide is the comprehensive guide for Commercial and Medicare Advantage plans. Refer to it for topics such as prior authorization, processing claims and protocol information, as well as UnitedHealthcare contact information and other resources for care providers.

The other guides and supplements linked to from this page provide information specific to the type of plans they cover. Please keep in mind that supplements are intended to be used in conjunction with the related UnitedHealthcare Administrative Guides.

2018 UnitedHealthcare Administrative Guide

2018 Empire Plan Administrative Guides

Notice: Provider Administrative Guides to Merge in 2018
Preferred Care Partners, Medica and UnitedHealthcare West Capitated Provider Administrative Guides will be retired as stand-alone guides effective January 1, 2018. More information will be shared in Network Bulletin in the months to come.

Community Plan Care Provider Manuals

2017 UnitedHealthcare Administrative Guides