News
UnitedHealthcare news includes updates for care providers, practice managers, facilities and hospitals.
COVID-19 Resources
- For the latest news and guidance on the virus, visit cdc.gov/coronavirus.
- For UnitedHealthcare COVID-19 resources for providers, visit UHCprovider.com/COVID19.
- For important information from UnitedHealthcare on COVID-19, visit UHC.com.
Network Bulletin
Explore the Network Bulletin for monthly updates on protocol and policy changes, administrative information, and more.
These updates are for our Medicare Advantage, Medicaid, and Individual and Group Market plans. You'll see updates for Pharmacy, Medical Policy, Reimbursement and Prior Authorization.
Featured News
EDI claim edits coming soon
Last Update: April 16, 2021
Commercial | Community Plan | Medicare Advantage
We’re giving you advance notice of EDI claim edits that will be implemented in the coming months.
Help your patients use Care Cash
Last Update: April 15, 2021
Commercial
The pre-paid debit card assists with out-of-pocket expenses. |
Better educational resources to make training faster and easier for you
Last Update: March 17, 2021
Commercial | Community Plan | Exchange| Medicare Advantage
You now have more flexibility to access trainings on your time, search topics and get the resources you need.
Online prior authorization submission just got easier
Last Update: March 17, 2021
Commercial | Community Plan | Exchange| Medicare Advantage
New prior authorization enhancements + prior authorizations are going digital
Promoting preventive care just got easier
Last Update: March 1, 2021
Medicare Advantage
Renew by UnitedHealthcare helps encourage members to take an active role in their preventive care.
Web browsers must be updated by August
Last Update: February 12, 2021
Commercial | Community Plan | Exchange| Medicare Advantage
On Aug. 17, 2021, Internet Explorer 11 will no longer be supported for Microsoft's online services, like Office 365, OneDrive, Outlook and more.
- 04.15.2021 - Update: Oncology specialty pharmacy requirement
- 04.14.2021 - Questions for us? Talk to a Provider Advocate
- 04.13.2021 - Texas: Wellhop for Mom & Baby
- 04.12.2021 - Take 5 minutes to update your telehealth details
- 04.08.2021 - Utah: Submitting a claim? Check the member ID card first.
- 03.31.2021 - National minority health month
- 03.30.2021 - New preventative care support for your patients
- 03.26.2021 - Optum ID name changing to One Healthcare ID
- 03.22.2021 - Adding providers to an existing contracted group
- 03.17.2021 - Updates to the VA CCN provider manual
- 03.17.2021 - Changes to VA CCN community emergency notification process
- 03.15.2021 - Improving patient experience
- 03.15.2021 - Nebraska: New call center hours
- 03.15.2021 - Avoid claim denials: Tips for Exchange plans
- 03.12.2021 - Downloadable payment information now available in Optum Pay basic
- 03.12.2021 - Ohio: Wellhop for mom and baby
- 03.10.2021 - Virginia: HEDIS® data collection underway
- 03.10.2021 - Get ready for Practice Assist
- 03.08.2021 - Help ensure timely care for your patients with a cancer diagnosis
- 03.08.2021 - Change in post-acute care management
- 03.02.2021 - Empire Plan Network News - February 2021
- 03.01.2021 - Nebraska: UnitedHealthcare Community Plan policy change
- 02.18.2021 - More self-service tools move from Link
- 02.17.2021 - Florida SBIRT tools for substance abuse issues
- 02.16.2021 - LifeBridge Nebraska Physician Coaching Program
- 02.15.2021 - Direct deposits now managed through Optum Pay for UnitedHealthcare West Plans
- 02.12.2021 - Tips to help improve the patient office visit experience
- 02.12.2021 - New Colorado health plans offered
- 02.12.2021 - Payment information available 24/7
- 02.12.2021 - Optum is assisting with VA CCN referrals
- 02.12.2021 - Access to care and appointment availability standards for Community and State Plan Missouri
- 02.12.2021 - Help managing VA CCN claims and myVACCN access
- 02.09.2021 - Maryland 2020 care provider survey
- 02.08.2021 - Tennessee: TennCare Regulatory Appendix Update
- 02.08.2021 - Tennessee - PCSP and FA available on Provider Portal
- 02.01.2021 - Utah: PRAs will no longer be mailed
- 01.20.2021 - Nebraska - Earn a $50 bonus
- 01.19.2021 - New Optum Pay™ premium features make managing payments easier
- 01.15.2021 - Kentucky Provider Orientation Webinar
- 01.15.2021 - Genetic testing for hereditary cancer unproven codes
- 01.15.2021 - Ohio Community Plan Prenatal Risk Assessment form incentives
- 01.15.2021 - Pennsylvania - new requirements for skilled shift care services
- 01.15.2021 - Find COVID-19 vaccine availability for your state or territory
- 01.14.2021 - Enroll in the CA COVID-19 vaccination program
- 01.14.2021 - Colorado: Administrative changes for Medicare
- 01.14.2021 - Prepare for patients with Bind health insurance
- 01.13.2021 - New demographic update form
- 01.13.2021 - Avoid Claim Errors for Annual Wellness Visits
- 01.13.2021 - UnitedHealthcare NexusACO is expanding
- 01.12.2021 - Stay up to date for 2021 Medicare Advantage plans in Washington
- 01.12.2021 - Stay up to date for 2021 Medicare Advantage plans in Oregon
- 01.12.2021 - Updates to the VA CCN provider manual
- 01.12.2021 - Colorado - You’re invited. Physicians, practice managers and staff
- 01.08.2021 - Breast pump coverage for GEHA benefit plans
- 01.04.2021 - Texas 2021 notice of Enrollment
- 01.04.2021 - Empire Plan copayment guide - January 2021
- 12.29.2020 - GEHA members access our national ancillary providers network
- 12.10.2020 - Peer Comparison Reports Now Available
- 12.10.2020 - Increased Malpractice Insurance Requirements on Hold
- 12.10.2020 - Multiple Myeloma new addition to Cancer Therapy Pathways
- 12.10.2020 - Invitation to Apply to Preferred Lab Network
- 11.17.2020 - Retiring Admission Notification Fax Number Reminder for UnitedHealthcare Community Plan
- 11.12.2020 - How to determine copays and benefits for MN
- 11.12.2020 - Accumulator Adjustment – Medical Benefit Program Delay
- 11.12.2020 - Required Updates to your Medical Staff Roster
- 11.11.2020 - Arkansas and Ohio New Observation Policy
- 11.11.2020 - New At-Home Test Kits
- 11.11.2020 - New Smart Edit: Documentation Edit Now Available
- 11.11.2020 - New SelectColorado Plan Launching in 2021
- 11.10.2020 - Support your Office with Standing Orders for Flu Shots
- 11.09.2020 - Telehealth Resource Page Now Available
- 11.09.2020 - Get Access to a Simplified Overpayment Process, Now Available in Link
- 11.09.2020 - Help Ensure Accurate Payment for COVID-19 Testing
- 11.05.2020 - New Cancer Therapy Pathway
- 11.05.2020 - Utah New Product Information Sessions
- 11.05.2020 - Medicare PPO Expansion Training - Montana
- 11.05.2020 - Idaho Medicare plans for 2021 Virtual Tour
- 10.28.2020 - The Empire Plan Expands Use of UnitedHealthcare Network
- 10.15.2020 - Exchange Plan Expansion
- 10.15.2020 - New Prior Authorization and Notification Enhancements
- 10.15.2020 - A Word of Thanks from Dr. Richard Migliori
- 10.15.2020 - UnitedHealthcare Community Plan Expanding Dual Special Needs Program – UnitedHealthcare Dual Complete
- 10.15.2020 - Somatus: Our New Partner in Kidney Care
- 10.15.2020 - Digital Notification of Pregnancy, Now Available in Link
- 09.17.2020 - Clarification: Prior Authorization and Site of Service Review
- 09.17.2020 - Digital Self-Service Tools Designed to Help You
- 09.16.2020 - Avoid Denial of National Drug Code (NDC) Claims
- 09.16.2020 - Questions on a Claim Denial? Coding Corner Can Help
- 09.16.2020 - New Transportation Vendor for Nebraska Community Plan
- 08.14.2020 - Medical Policy Documentation Requirement Updates
- 08.13.2020 - National Immunization Awareness Month
- 08.13.2020 - Self-paced Special Needs Plan Model of Care Training
- 08.13.2020 - What’s New With CLIA Smart Edits?
- 08.13.2020 - UnitedHealth Premium® Designations Becoming Effective
- 07.24.2020 - Don’t Get Locked Out of Link - Prepare for Security Change by Aug. 18
- 07.17.2020 - Avoid Billing Issues – Laboratory Services
- 07.17.2020 - Advancing Health Equity Education
- 07.17.2020 - Avoid Appeals for Some Radiology Claims
- 07.17.2020 - HOS Survey – Coming Soon
- 07.17.2020 - State Care Provider Manual Updates
- 07.13.2020 - Peer Comparison Reports Available
- 07.08.2020 - Provider Administered Drugs – Site of Care: Ocrevus® (Ocrelizumab)
- 06.26.2020 - Interoperability Protocol Clarification
- 06.22.2020 - Helping You Coordinate Patient Care
- 06.22.2020 - Member Rights and Responsibilities
- 06.16.2020 - Prior Authorization Online Submission Enhancements
- 06.16.2020 - Billing for Off-label or Unproven Indication
- 06.16.2020 - Exceeding Maximum Dosage Billing Issues
- 06.07.2020 - Policy, Protocol and Program Delays
- 06.07.2020 - TrackIt – Manage Your Claims Requests
- 05.07.2020 - UnitedHealth Group Provides Over $1.5 Billion of Additional Support in Response to COVID-19 Challenges
- 03.26.2020 - Network Bulletin Articles & The Empire Plan - March 2020
- 03.10.2020 - Network Bulletin Articles & The Empire Plan - February 2020
- 03.09.2020 - Care Provider Training: Cancer Therapy Pathways Program
- 03.05.2020 - New York Empire Plan Network News - February 2020
- 03.01.2020 - New Claim Test Code Submission Requirement Coming for Free Standing and Hospital Lab Care Providers
- 02.06.2020 - Important Update: Grace Period Now in Place for OptumRx Home Delivery Pharmacy Controlled Substance e-Prescription Requirement
- 01.23.2020 - Network Bulletin Articles & The Empire Plan - January 2020
- 01.22.2020 - CAHPS/HOS Best Practices
- 01.08.2020 - UHCCareConnect on Link: Clinical Profile Is Now Available for UnitedHealthcare Medicare Advantage Plan Members
- 01.07.2020 - Empire Plan Network Copayment Guide & Flexible Formularies - January 2020
- 01.03.2020 - Legal Notice: Texas Physicians and Care Providers
- 12.11.2019 - More UnitedHealthcare Fax Numbers Being Retired on Jan. 1, 2020
- 12.04.2019 - Backup Postcard Notification for Some Paperless Letters
- 12.04.2019 - Around The Clock Home Health Care Termination – Effective Dec. 16, 2019
- 10.28.2019 - Empire Plan/Network Bulletin Monthly Review - October 2019
- 10.24.2019 - Electronic Payments & Statements (EPS) Is Becoming Optum Pay
- 10.17.2019 - Optum ID Required for AARP® Provider Online Tool Website
- 09.23.2019 - Empire Plan Network News - September 2019
- 09.23.2019 - Empire Plan/Network Bulletin Monthly Review - September 2019
- 08.19.2019 - Empire Plan/Network Bulletin Monthly Review - August 2019
- 07.31.2019 - Empire Plan/Network Bulletin Monthly Review - July 2019
- 07.29.2019 - Enrolled in EFT for UnitedHealthcare West? Get your payment packages online!
- 05.28.2019 - Empire Plan Copayment Guide - June 2019
- 05.28.2019 - Empire Plan Network News - May 2019
Medical Policy Update Bulletins - UnitedHealthcare Commercial
02/01/2021 – UnitedHealthcare Commercial Medical Policy Update Bulletin: February 2021
Last Published 02.01.2021
This bulletin provides complete details on recently approved, revised, and/or retired UnitedHealthcare Commercial Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines (CDG), and/or Utilization Review Guidelines (URG).
03/01/2021 – UnitedHealthcare Commercial Medical Policy Update Bulletin: March 2021
Last Published 03.01.2021
This bulletin provides complete details on recently approved, revised, and/or retired UnitedHealthcare Commercial Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines (CDG), and/or Utilization Review Guidelines (URG).
04/01/2021 – UnitedHealthcare Commercial Medical Policy Update Bulletin: April 2021
Last Published 04.01.2021
This bulletin provides complete details on recently approved, revised, and/or retired UnitedHealthcare Commercial Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines (CDG), and/or Utilization Review Guidelines (URG).
UnitedHealthcare Commercial Medical Policy Update Bulletin Archive
Last Published 04.01.2021
This document is a listing of MPUBs published in 2020 and 2019.
Specialty Medical Injectables Update Bulletin
06/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: June 2020
Last Published 06.01.2020
Specialty medical injectables update bulletin UnitedHealthcare Specialty Medical Injectable Drug Program Updates
07/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: July 2020
Last Published 07.01.2020
Review the following tables to determine changes to our specialty medical injectable drug programs.
08/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: August 2020
Last Published 08.01.2020
Monthly UnitedHealthcare specialty medical injectable drug program updates
09/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: September 2020
Last Published 09.01.2020
Monthly UnitedHealthcare specialty medical injectable drug program updates.
10/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: October 2020
Last Published 10.15.2020
Monthly UnitedHealthcare specialty medical injectable drug program updates
11/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: November 2020
Last Published 11.01.2020
Review the following table to determine changes to our specialty medical injectable drug programs.
12/01/2020 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: December 2020
Last Published 01.12.2021
Monthly UnitedHealthcare specialty medical injectable drug program updates.
01/01/2021 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: January 2021
Last Published 01.01.2021
Monthly UnitedHealthcare specialty medical injectable drug program updates
02/01/2021 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: February 2021
Last Published 02.01.2021
Monthly UnitedHealthcare specialty medical injectable drug program updates
03/01/2021 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: March 2021
Last Published 03.09.2021
Monthly UnitedHealthcare specialty medical injectable drug program updates
04/01/2021 - UnitedHealthcare Specialty Medical Injectable Drug Program Update Bulletin: April 2021
Last Published 04.01.2021
Monthly UnitedHealthcare specialty medical injectable drug program updates