Healthcare Professional Education and Training
We provide a full range of training resources including interactive self-paced courses and instructor-led session. The training content is organized by categories to make it easier to find what you need.
Featured Courses
Getting Started with UnitedHealthcare
This is the first course all new care providers should complete. Whether you are new to our network, have a new employee, or simply need a refresher, this self-paced course is designed to give you what you need to get started working with us.
COVID-19 Vaccine Reimbursement Overview
This course provides information on COVID-19 administration, billing, reimbursement and resources. It may be most beneficial to CDC COVID-19 vaccination program providers.
Digital Transformation Education
Going Paperless Made Simple Guide
As we transition from paper delivery to digital solutions, here’s the support and information you need to make the process as seamless and smooth as possible.
Special Needs Plan (SNP) Model of Care Training for Providers
The required training includes information about the different types of SNPs tailored to individual needs. You’re considered a SNP care provider if you see UnitedHealthcare plan members who have benefits under a Medicare Advantage SNP.
Special Needs Plan Model of Care Training Overview
Special Needs Plan Model of Care Training Frequently Asked Questions
Instructor-Led Learning Events
Eligibility and Benefits
See how to verify eligibility, get ID card, view coverage details, and more
Prior Authorization and Notification
Learn how to check requirements, submit new authorizations / notifications, check status, and submit updates
Claims
Discover how to view claims, access letters and remittance advice documents, submit corrected claims or claim reconsiderations, and more
Document Vault and Paperless Delivery
See how to get letters the day they are generated, access reports, and more
My Practice Profile
Quickly learn how to view, update, and attest to demographic data which UnitedHealthcare members see
Track-It
Find out how to track reconsiderations, pended claims, appeals and smart edits, get emails about your submissions and flag claims for easy access
Registration and Provider Portal Security
Learn how to access secure self-service tools (submit claims, verify eligibility, check prior authorizations, and more)
Referrals
Discover how to submit new referrals and check the status of existing referrals
CME Credit Courses & Educational Programs
Need Help?
If you are experiencing technical problems with an application or need immediate assistance, please visit the Technical Support page for contact phone numbers and information.
If you need technical help to access any of our trainings, please email uhconair@uhc.com.