You can manage information, register, add, change and deactivate users all in the UnitedHealthcare Provider Portal.
The UnitedHealthcare Provider Portal allows you to take action and quickly access information regarding eligibility, prior authorization, claims and electronic letters and reports.
In order to access secure content and sign in to the portal, you’ll need to first register with a One Healthcare ID. Follow the steps below to register with the portal as well as add or deactivate users, update personal profile information, and update or change who has access to different parts of the portal.
To start the registration process, new users will need to create a One Healthcare ID and then connect it to their organization. Be sure to view the following steps for more details.
Step 1: Create a One Healthcare ID
One Healthcare ID securely manages your account, so you can sign in to integrated applications. To use the portal, you must first create a One Healthcare ID.
Step 2: Select your organization type
You can choose between 3 organizational types: Health care professional or facility, revenue cycle management/billing company or business vendor.
Step 3: Connect your organization’s tax ID number (TIN) and confirm your information
After you select your organization type, enter your organization’s TIN, confirm your account information and follow the remaining prompts.
If your organization is completely new to the portal, you’ll see an alert that a Primary Access Administrator is required. See the topic "Primary Access Administrator Registration" in the Registration and user management guide for more thorough information.
Step 4: Select your job function and portal access
Select the job function(s) that most closely aligns to your role in your organization. Please note: Clinicians and physicians will be required to enter a National Provider Identifier (NPI) number.
Step 5: Portal approval
New registrations and requests for additional access will be sent to an Administrator for approval. You’ll receive an email once the request is approved.
Once you’re completely registered with the portal, there are 3 distinct roles a user can have: Primary Access Administrator, Administrator, Standard User. Access Management is only for Primary Access Administrator and Administrator roles. Standard Users will not have the same view.
Each practice or organization has one designated Primary Access Administrator but can have multiple Administrators and Standard Users. All roles, including Standard Users, have access to account information (organization, tax ID, name, address, etc.) in Profile & Settings. For security and privacy reasons, every user in your organization must have a unique ID and password.
To find Access Management in the portal, administrators can sign in and go to Practice Management in the upper menu.
To safeguard member and health care professional data, we automatically deactivate your account if you haven’t signed in to the portal for 90 consecutive days. To keep your account active, all you’ll need to do is sign in to the portal. If you no longer need access to the portal, no action is required.
If your account gets deactivated
If you’re an Administrator or Standard User, your Primary Access Administrator can reactivate your account. If you’re not sure who your assigned Administrator is or if you’re the Primary Access Administrator for your organization and need to reactivate your account, contact UnitedHealthcare Web Support at firstname.lastname@example.org or call 866-842-3278, option 1, from 7 a.m.–9 p.m. CT, Monday–Friday.