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May 30, 2024 at 8:00 AM CT

For information on the Change Healthcare cyber response, find updated information on the Provider Portal. You can also learn more about the Temporary Funding Assistance Program on the Optum website.

Contact us

Information for healthcare professionals from UnitedHealthcare. Find health plan support by state, get technical assistance, or find network management support.

As a health care professional, you can get the support and information you need from UnitedHealthcare in a variety of ways. You can choose from chat, the UnitedHealthcare Provider Portal and more to help you find the information you need. From technical support and provider network management to a specific state’s health plan, you can select the options that work best for your needs.

Are you a member looking for health plan or provider information?

Sign in to myuhc.com

Chat and self-service options

Questions? Chat with us.

Health care professionals can get real time answers to questions about a wide range of topics including:

  • Claims 
  • Eligibility and prior authorization
  • Credentialing and onboarding  
  • Technical support 

Connect with us 24/7. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page.

Chat now Questions? Chat with us.

Looking for patient- and practice-specific information?

You can find the following information in the UnitedHealthcare Provider Portal:

  • Eligibility and coverage
  • Claims and payments
  • Prior authorizations
  • Referrals, reports and more
     
Sign in Looking for patient- and practice-specific information?

Frequently requested contacts

I'm looking for... Contact us
Members myuhc.com
Find a doctor uhc.com/find-a-doctor
Join our network UHCprovider.com/join
Pharmacy

UnitedHealthcare commercial and UnitedHealthcare Medicare Advantage plans
800-711-4555

OptumRx fax (non-specialty medications)
800-527-0531

OptumRx fax (specialty medications)
800-853-3844

24/7 behavioral health and substance use support line 877-614-0484
Technical support for providers and staff

UnitedHealthcare Provider Portal support
For access and functionality questions, use chat 7 a.m.–7 p.m. CT, Monday–Friday. Sign in with your One Healthcare ID to chat with an advocate. Support is also available by calling 866-842-3278, option 1.

Electronic Data Interchange support
For Electronic Data Interchange (EDI) inquiries, complete the automated transaction support form or email supportedi@uhc.com.

Community Plan EDI support
Please email ac_edi_ops@uhc.com or call 800-210-8315.

Application Programming Interface support
For general Application Programming Interface (API) support, email APIconsultant@uhc.com.
For Extended X12 support, email supportedi@uhc.com.

Optum technical support

Payment assistance Optum Pay
Sign in or learn how to enroll
UnitedHealthcare Premium® Program UnitedHealthPremium.UHC.com
Clinical assistance 866-889-8054

General provider assistance

Chat with a live advocate 7 a.m.–7 p.m. CT in the UnitedHealthcare Provider Portal. You can also call Provider Services at 877-842-3210.
Provider service advocates – Central, Northeast, Southeast and West

Available for established health care partners, our service advocates provide training, education and practice-specific assistance. For this advanced assistance, you must have an active Provider Portal account with connected TIN(s). 

Sign in with your One Healthcare ID to connect with a service advocate using chat, 7 a.m.–7 p.m. CT, Monday–Friday.

Connect now

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Please send formal contract notices to:

UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN  55343

 

General contract inquiries:

UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN  55124-7019

For dental, vision, behavioral and physical health providers

Behavioral health

Visit Optum Provider Express or 877-614-0484

Dental

Visit UHCDental.com or
800-822-5353

Vision

Routine services visit Spectera Vision Network or call 800-638-3120

Medical services select your state below

Physical health

Visit Optum Physical Health or 800-873-4575 or 866-427-6845

State-specific health plan and network support

Select your state to find information, service and support.

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Network Management
UnitedHealthcare UHN AL
P.O. Box 740371
Atlanta, GA 30374

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

Network Management
5757 Plaza Drive
Cypress, CA 90630

Health plan support
All Savers® Health Plan
800-291-2634

Network Management
Phoenix
1 East Washington St., Suite 1700
Phoenix, AZ 85004

Health plan support
UnitedHealthcare Community Plan
1 East Washington, Suite 900
Phoenix, AZ 85004

Community Plan Claims & medical records
P.O. Box 5290
Kingston, NY 12402-5290

Community Plan Behavioral health 
P.O. Box 30760
Salt Lake City, UT 84130-0760

ACC/DD/Dual Complete
800-445-1638

Dual Complete® (HMO D-SNP)
Attn: Provider claim disputes
P.O. Box 31364
Salt Lake City, UT 84131-0364

General claim disputes
P.O. Box 31364
Salt Lake City, UT 84131-0364

HMO-SNP Part D only
Attn: CA124-0197
P.O. Box 61063
Cypress, CA 90630

All Savers® Health Plan
800-291-2634

Community Plan
800-445-1638

Individual Exchange plans
888-478-4760

Medicare Advantage Plans
800-746-7405

Network Management
1401 West Capitol Ave., Suite 375
Little Rock, AR 72201
Fax: 615-372-3564

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
5701 Katella Avenue, MS: CA120-0563
Cypress CA 90630

San Diego County
4365 Executive Drive, Suite 500
San Diego, CA 92121

Claims & Medical Records
P.O. Box 30884
Salt Lake City, UT 84130-0884

Disputes 
P.O. Box 31364
Salt Lake City, UT 84131

Member Grievance & Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364

Community Plan of California, Inc.
866-270-5785

Medicare Advantage Plans
800-542-8789

SignatureValue® Health Plan
800-542-8789

Network Management
169 Inverness Drive West, Suite 400
Englewood, CO 80112

Health plan support
Medicare Advantage and Community Plan
888-866-8297

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. ​Please have the care provider’s full name, Tax ID, and National Provider Identifier (NPI) available.

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

UnitedHealthcare Oxford Health Plan
800-666-1353

Network management
uhc-network-de@uhc.com

Network Management
P.O. Box 9472
Minneapolis, MN 55440-9472

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
10175 Little Patuxent Parkway, Suite 600
Columbia, MD 21044

Health plan support
Medicare Advantage and Community Plan
800-600-9007

Network Management
Jacksonville
10151 Deerwood Park
Bldg. 100, Suite 420
Jacksonville, FL 32256

Orlando
495 North Keller Road, Suite 200
Maitland, FL 32751

South Florida
7901 SW 6th Street, Suite 400
Plantation, FL 33324

Tampa
3000 Bayport Drive, Suite 1170
Tampa, Florida 33607

Preferred Care Partners and Preferred Care Network
pcp-NetworkManagementServices@uhcsouthflorida.com

Miami
9100 S. Dadeland Blvd., Suite 1250
Miami, FL 33156
877-670-8432

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

UnitedHealthcare Community Plan of Georgia (Medicaid)
GANetwork_Physician@uhc.com

Facility Contracting
GANetworkOPS_fac-anc@uhc.com

Network Management
2100 Riveredge Pkwy, Suite 400
Atlanta, GA 30328

Health Plan Support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

Network Management
1132 Bishop St., Suite 400
Honolulu, HI 96813

Health plan support
Claims
UnitedHealthcare Community Plan
Quest Integration
P.O. Box 31365 – mailing address
Salt Lake City, UT 84131-0365
Payer ID#: 87726 (EDI Claims Submission)

Claims
Optum
P.O. Box 30757 – mailing address
Salt Lake City, UT 84130-0757
Payer ID#: 87726 (EDI claims submission)

Medicare Advantage and Community Plan
Provider Services: 888-980-8728
Community Plan and DSNP Prior authorization fax: 800-267-8328
Behavioral health prior authorization fax: 877-840-5581

Pharmacy
HI Pharmacy Providers: 1-844-568-2147
HI Optum Specialty Pharmacy: 1-855-427-4682
Prior authorization: 800-310-6826
Prior authorization fax: 866-940-7328
Help desk: 800-797-9791

Network Management
322 East Front St., Suite 400
Boise, ID 83702

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

200 W. Madison St., Suite 2600
Chicago, IL 60606

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

Network Management
Indianapolis, Fort Wayne, Southeast and Southwest
7440 Woodland Drive
Dept. 100
Indianapolis, IN 46278

Northwest IN - Lake, Porter & Laporte Counties
200 W. Madison St., Suite 2600
Chicago, IL 60606

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

Iowa/Quad Cities
1089 Jordan Creek Parkway, Suite 200
West Des Moines, IA 50266

Western Iowa counties Pottawattamie, Harrison and Mills:
Managed by Nebraska Network Management
2717 North 118th St., Suite 300
Omaha, NE 68164

Health plan Support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
888-650-3462

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

6860 West 115th St., Suite 200
Overland Park, KS 66211

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
877-542-9235

Network Management
Lexington
230 Lexington Green Circle, Suite 400
Lexington, KY 40503

Louisville
9100 Shelbyville Road
Louisville, KY 40222

Northern and Grant
400 E. Business Way
Cincinnati, OH 45241

Northeast
5900 Parkwood Place 5th floor
Dublin, OH 43016

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
3838 N. Causeway Blvd., Suite 2500
Metairie, LA 70001

Health plan support
All Savers® Health Plan
800-291-2634

Community Plan
866-675-1607

Individual Exchange plans
888-478-4760

Medicare Advantage Plans
866-263-0627

Network Management
950 Winter St., Suite 3800
Waltham, MA 02451

Health plan support
Medicare Advantage and Community Plan
800-600-9007

Network Management
10175 Little Patuxent Pkwy, Suite 600
Columbia, MD 21044

Health plan support
Individual Exchange plans
888-478-4760

Network Management
950 Winter St., Suite 1700
Waltham, MA 02451

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

Detroit, Eastern, Western and Northern and Upper
3000 Town Center, Suite 1400
Southfield, MI 48075

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-903-5253

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

9700 Health Care Lane
Minnetonka, MN 55343

Network Management
795 Woodland Pkwy, Suite 301
Ridgeland, MS 39157
Fax: 601-718-6584

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
877-743-8734

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

Please send formal contract notices to:
UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN  55343

General contract inquiries:
UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN  55124-7019

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
4550 Kruse Way, Suite 125
Lake Oswego, OR 97035

Health plan support
Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

2717 North 118th St. Suite 300
Omaha, NE 68164

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
866-331-2243

Network Management
2720 North Tenaya Way
Las Vegas, NV 89128

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
888-866-8297

Network Management
950 Winter St., Suite 1700
Waltham, MA 02451

Health plan support
Medicare Advantage and Community Plan
800-600-9007

Network Management
1 Tower Center Boulevard, Suite 1100
East Brunswick, NJ 08816

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
888-362-3368

UnitedHealthcare Oxford health plans
800-666-1353

Health plan support
UnitedHealthcare Community Plan
1 East Washington, Suite 900
Phoenix, AZ 85004

All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
888-702-2202

Network Management
Albany
13 Cornell Road
2nd Floor
Latham, NY 12110

Long Island and metro
1 Penn Plaza
8th Floor
New York, NY 10119

NYS Empire Plan
P.O. Box 2300
Kingston, NY 12401

Upstate
2425 James St.
Syracuse, NY 13206

Health plan support
Medicare Advantage and Community Plan
888-362-3368

UnitedHealthcare Oxford health plans
800-666-1353

Health Plan Support
Carolinas_Physician_Contracting@uhc.com

UnitedHealthcare Community Plan of North Carolina
3803 N. Elm St.
Greensboro, NC 27459

All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

9700 Health Care Lane
Minnetonka, MN 55343

Network Management
Cleveland
1001 Lakeside Ave., Suite 1000
Cleveland, OH 44114

Columbus
5900 Parkwood Place
5th Floor
Dublin, OH 43016

Dayton and Cincinnati
400 E. Business Way
Cincinnati, OH 45241

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

Please send formal contract notices to: 

UnitedHealthcare 
Market VP MN101-D003 
9700 Health Care Lane 
Minnetonka, MN 55343 

General contract inquiries:

UnitedHealthcare Contract Support 
P.O. Box 241029 
St. Paul, MN 55124-7019 

For other matters that cannot be handled through chat or the portal, please write:

Network Management 
1311 W. President George Bush Hwy, Suite 100 
Richardson, TX 75080

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

SignatureValue® Health Plan
877-847-2862

Network Management
4550 Kruse Way, Suite 125
Lake Oswego, OR 97035

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

SignatureValue® Health Plan
800-920-9202

Network Management
West: uhc-network-wpa@uhc.com
East: uhc-network-epa@uhc.com

Network Management
P.O. Box 9472
Minneapolis, MN 55440-9472

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
475 Kilvert St., Suite 310
Warwick, RI 02886

Health plan support
All Savers® Health Plan
800-291-2634

Health Plan Support
UnitedHealthcare UHN SC
P.O. Box 740796
Atlanta, GA 30374

All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

9700 Health Care Lane
Minnetonka, MN 55343

Network Management
Memphis
3175 Lenox Park Blvd.
Memphis, TN 38115

Middle
10 Cadillac Drive, Suite 200
Brentwood, TN 37027
Fax: 615-372-3564

Southeast
1208 Pointe Centre Drive, Suite 230
Chattanooga, TN 37421

Tri-Cities
2033 Meadowview Lane, Suite 300
Kingsport, TN 37660

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-690-1606

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

All Texas Markets

Please send formal contract notices to:

UnitedHealthcare
Market VP MN101-D003
9700 Health Care Lane
Minnetonka, MN  55343

General contract inquiries:

UnitedHealthcare Contract Support
P.O. Box 241029
St. Paul, MN  55124-7019

For other matters that cannot be handled through chat or the portal, please write:

Network Management
1311 W. President George Bush Hwy, Suite 100
Richardson, TX 75080

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
888-887-9003

SignatureValue® Health Plan
877-847-2862

Network Management
12921 S Vista Station Blvd, Suite 200
Draper, UT 84020

Health plan support
Medicare Advantage and Community Plan
800-600-9007

All Savers® Health Plan
800-291-2634

Network Management
950 Winter St., Suite 1700
Waltham, MA 02451

Health plan support
Medicare Advantage and Community Plan
800-600-9007

Network Management
12018 Sunrise Valley Drive, Suite 100
Reston, VA 20191

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

Network Management
4550 Kruse Way, Suite 125
Lake Oswego, OR 97035

Health plan support
All Savers® Health Plan
800-291-2634

Individual Exchange plans
888-478-4760

Medicare Advantage and Community Plan
800-600-9007

SignatureValue® Health Plan
800-213-7356

Network Management
12018 Sunrise Valley Drive, Suite 100
Reston, VA 20191

Health plan support
Medicare Advantage and Community Plan
800-600-9007

Network Management
Sign in with your One Healthcare ID to access Network Management support. This allows you to access self-service tools or connect to a chat advocate for support. Please have the care provider's full name, Tax ID, and National Provider Identifier (NPI) available.

Milwaukee (NE, NW & SE WI)
125 South 84th St.
Milwaukee, WI 53214

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
877-651-6677

Network Management
169 Inverness Drive West, Suite 400
Englewood, CO 80112

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007

Network Management
Puerto Rico Network Management
9700 Health Care Lane
Minnetonka, MN 55343

Network Management
9700 Health Care Lane
Minnetonka, MN 55343

Health plan support
All Savers® Health Plan
800-291-2634

Medicare Advantage and Community Plan
800-600-9007