Call the number on the back of the member’s ID card to get information about a River Valley member, such as eligibility information and claims status information.
When members enroll, they get a new ID card with a member ID number. The phone number, website and claims address for our core UnitedHealthcare systems are listed on the back. Refer to the section titled Health Care Identification (ID) Cards in Chapter 2: Provider responsibilities and standards, for more information about ID cards.