Massachusetts Medicaid: Homeless member discharge planning
To assist with discharge planning procedures for members experiencing or at risk of homelessness, the UnitedHealthcare Clinical On-Call Team is the main point of contact for all UnitedHealthcare Community Plan of Massachusetts contracted hospitals.
The UnitedHealthcare Clinical On-Call Team can be reached 8 a.m.–6 p.m., 7 days a week by phone or email:
To further assist discharging hospitals, MassHealth offers tools and guidance online at Helping Patients who are Homeless or Housing Unstable. This website includes resources, information and a support line to assist hospital staff in placing members who are experiencing or at risk of homelessness.