To assist with discharge planning procedures for members experiencing or at risk of homelessness, the UnitedHealthcare Clinical On-Call Team is the main point of contact for all UnitedHealthcare Community Plan of Massachusetts contracted hospitals.
The UnitedHealthcare Clinical On-Call Team can be reached 8 a.m.–6 p.m., 7 days a week by phone or email:
We’re providing this point-of-contact to help support homelessness prevention and more effective discharge planning efforts across populations, in accordance with the MassHealth Acute Inpatient Hospital Bulletin 186.
To further assist discharging hospitals, MassHealth offers tools and guidance online at Helping Patients who are Homeless or Housing Unstable. This website includes resources, information and a support line to assist hospital staff in placing members who are experiencing or at risk of homelessness.