August 01, 2022

Oxford Health Plans: 2 fax numbers will retire Nov. 1

Beginning Nov. 1, 2022, the following fax numbers can no longer be used to submit prior authorization requests and admission notifications for Oxford Health Plans:

  • 800-699-4712
  • 800-303-9902

This change is part of efforts started in 2018 to reduce fax submissions, increase use of our digital solutions and make working with us even easier.

How to submit requests and notifications online
As an alternative to faxing, use one of the following methods:

UnitedHealthcare Provider Portal

  • Prior Authorization and Notification tool
  • Go to UHCprovider.com > Sign In
  • Sign in to the portal with your One Healthcare ID and password 
  • In the portal, select Prior Authorization and Notification from the global header
    • Confirm the submitting provider
    • Select Create a new notification or prior authorization request from the prior authorization and notification home screen

Note: For certain services you will be presented with a series of clinical questions that may lead to a real -time approval. You can also attach supporting clinical documents directly to the case in the portal’s Prior Authorization tool.

Electronic Data Interchange (EDI): Set up EDI 278 transactions to submit prior authorization requests and admission notifications electronically.

Check out EDI

If you’re unable to use these electronic tools, you can submit medical prior authorization requests and admission notifications by calling Provider Services at the number below. 

Take full advantage of our digital solutions
While you’re in the portal, you may want to check out TrackIt, which is on the home page. TrackIt notifies you of prior authorization requests, claims, reconsiderations and appeals that need attention. It also provides a direct link to view prior authorization decision and appeal letters quickly. If you use tools on our secure portal for claims and prior authorizations, you’ll already have access to those items in TrackIt. 

Learn about TrackIt

TrackIt Training

Note: You cannot start or submit prior authorizations using TrackIt.

Learn more
For more information on the Prior Authorization & Notification tool, please review our Prior Authorization Interactive Guide

Questions?
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.

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