March 16, 2023

Tackle claims tasks with greater ease and speed

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Do you have a lot to do but not enough time or people to complete it all as quickly as you’d like? Learn about digital solutions that can help you complete claim-related tasks more quickly and efficiently — all from the UnitedHealthcare Provider Portal.

Find digital solutions that work for you

Our portal has a variety of digital solutions to help you:

  • Submit your claims
  • Identify missing claims information
  • Get help from a live chat person
  • Track all your claims-related activities

Access more than 50 digital solutions, including:

  • Chat support: Chat with a live service advocate when you sign in to the portal (on the Contact Us page). They can help resolve your questions about claims, credentialing, prior authorizations and even member benefits.
  • Smart Edits: Catch and fix errors before your claims are processed to help ensure claims are submitted accurately the first time.
    – Check out our Smart Edits interactive guide to learn more
  • TrackIt: View your current activities on claim requests, pended claims, reconsiderations, appeals and Smart Edits, so you can take action when needed.

Check out these solutions today and see what fits best with your workflow. All can be accessed in the portal by signing in with your One Healthcare ID. Have a team member who doesn’t have one yet? Have them go to to get started.

UnitedHealthcare Provider Portal support

Connect with us 24/7 to get help with portal login, access and functionality questions. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page. Support is also available by calling 866-842-3278, option 1.


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