February 16, 2023

Update your email notifications in one spot

From Document Library email settings to Provider News notifications, and soon, TrackIt

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Managing your email settings just got easier. Paperless Delivery Options (PDO) has moved and is no longer a stand-alone tool. You can now go to 1 location in the UnitedHealthcare Provider Portal to change your Document Library email settings and Provider News notifications. 

Access Communication Preferences

PDO, now called Document Delivery Settings, is part of Communication Preferences in Profile & Settings. Here’s how to get there:

  • Sign in to the portal with your One Healthcare ID and password
  • On the top right, click your profile name
  • Then, under Profile & Settings, click Communication Preferences and select Document Delivery Settings
Screen capture image of Communication Preferences in Profile & Settings

Please note: Every authorized user in your organization can see who has been set up to receive digital notifications. Your organization’s Primary Access Administrator is the only person who can make changes, including who receives the notifications. Communications that UnitedHealthcare has moved to electronic-only delivery cannot be changed back to paper. 

Not sure who your Primary Access Administrator is for your organization? You don’t have to go far. When you access Document Delivery Settings, you’ll see the following pop-up that shows your Primary Access Administrator. 

Screen capture image of pop-up message providing Primary Access Administrator information

If your organization doesn’t have a Primary Access Administrator, a different pop-up will appear. It will give a phone number for you to call for more information. 

Screen capture image of pop-up message providing phone number for those with no Primary Access Administrator

For more details and instructions on Document Delivery Settings, see the Profile & Settings Interactive Guide.   

Future additions to Communication Preferences

In March, TrackIt notifications will also move to Communication Preferences in Profile & Settings. Later in 2023, you’ll also see a section called Training Library with recommended training courses. Watch for more details.

UnitedHealthcare Provider Portal support

Connect with us 24/7 to get help with portal login, access and functionality questions. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page. Support is also available by calling 866-842-3278, option 1.

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