November 01, 2023

Coming soon: Onboard Pro capabilities for hospitals and facilities

Beginning mid-December 2023, hospitals and health care facilities in all states will use Onboard Pro to start the onboarding process with UnitedHealthcare. Onboard Pro is a user-friendly tool in the UnitedHealthcare Provider Portal that helps you join our network and provides better visibility into the process.

What this means for you

Onboard Pro will replace the Facility Request for Participation (RFP) portal. This means you’ll no longer be able to access the Facility RFP portal directly. However, if you're not within the intended scope, Onboard Pro will redirect you to the right system.

Before you start

To begin using Onboard Pro through the portal, you’ll need a One Healthcare ID. If you don’t already have one, visit to get started.

Questions? We’re here to help

Chat with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal

For help with your One Healthcare ID, call UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. 


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