August 01, 2023

UnitedHealthcare Provider Portal enhancements for Surest benefit plans

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Now it’s easier to complete your administrative tasks for Surest benefit plans. Several new features are available in the UnitedHealthcare Provider Portal.

What’s new

  • Variable copay and coverage information
  • Electronic prior authorization/notification
  • Member ID card images
  • Network participation status for behavioral health and national ancillary providers
  • Search by provider remittance advice

Not sure if you participate in Surest?

If you participate in our UnitedHealthcare commercial plans, you automatically participate in Surest benefit plans at the existing commercial reimbursement rates in your UnitedHealthcare network agreement. 


For more information about Surest and the new features available to you, see the Surest Benefit Plan Overview interactive guide.


For general inquiries:

UnitedHealthcare Provider Portal support

Help for portal login, access and functionality questions is available 7 a.m.–7 p.m. CT, Monday – Friday via chat. Sign in with your One Healthcare ID to chat with us. Support is also available by calling 866-842-3278, option 1.


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