June 22, 2023

Updates to the Claims Detail page

See more documents in the Related Documents section

Last modified: Oct. 30, 2023
Update: Contact and questions section updated to reflect new chat services

Now you can skip the phone and view more documents in the Related Documents section of the UnitedHealthcare Provider Portal Claims Detail page, including:

  • Smart Edits
  • Pended claim attachments
  • Medicare pending
  • Medicaid attachments
  • Reconsideration attachments
  • Appeals attachments
  • Virtual card payment statements

These documents are in addition to the provider remittance advice (PRAs) and claim-related letters you’ve previously seen on the page. 

The Related Documents section shows you the document category, document type and submission date. Plus, you can download your original submitted documents. 

Please note: Health care professionals’ ability to view documents is specific to their role. For example, if you are able to view reconsiderations, you’ll see what reconsideration information was submitted.

UnitedHealthcare Provider Portal support

Connect with us 24/7 to get help with portal login, access and functionality questions. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page. Support is also available by calling 866-842-3278, option 1.


Finding news icon

Discover more news

Personalized news icon

Get personalized news