Last update: September 14, 2022, 8:30 a.m. CT
During the COVID-19 national public health emergency, we’re working to provide resources and streamline processes so that you can focus on delivering care. This site outlines updates specific to COVID-19 as well as information on any changes to our standard business protocols. For easy access, here are the most frequently requested topics:
These reference guides are updated regularly, so please check back often.
Updated: January 19, 2022, 3:30 p.m. CT
Resources to guide conversations with patients, help them find vaccination locations and more.
Updated: January 28, 2022, 4:30 p.m. CT
Information to help you with billing for COVID-19 services and to understand reimbursement levels.
Updated: January 19, 2022, 3:30 p.m. CT
Expanded policies around telehealth services make it easier for patients to connect with their health care provider.
Updated: January 19, 2022, 3:30 p.m. CT
Updates to UnitedHealthcare policies and processes that will help reduce administrative burdens and help patients access care.
Updated: May 13, 2021, 11:02 a.m. CT
Administrative updates related to the COVID-19 national public health emergency and information on self-service tools.
Updated: June 29, 2021, 4:00 p.m. CT
Interim processes will help care providers go through the credentialing and contracting process quickly.
The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national public health emergency period. Additional benefits or limitations may apply in some states and under some plans during this time.
We will adjudicate benefits in accordance with the member’s health plan.
Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.
Resources
Care providers can connect to the latest Centers for Disease Control and Prevention (CDC) guidance for health professionals, as well as travel advisories from the U.S. State Department. We’ll continue to add more resources when available.