April 13, 2021 at 1:00 PM CT

UPDATE – Johnson & Johnson COVID-19 vaccine news

As of April 13, 2021, the FDA and CDC are recommending a pause in the use of the Johnson & Johnson (Janssen) COVID-19 vaccine due to a very rare and severe blood clot in some individuals who received it. Safety is a top priority for the CDC, and the use of this vaccine is on hold until these cases and analysis can be further reviewed and assessed later this week. Review this update for more information and how claims will be handled during this time.

COVID-19 billing and temporary provision updates

The COVID-19 Billing Guide and Summary of COVID-19 Temporary Program Provisions are handy references to current program and billing information.

COVID-19 Information & Resources

Last update: April 19, 2021, 6:25 p.m. CT

During the COVID-19 national public health emergency, we’re working to provide resources and streamline processes so that you can focus on delivering care. This site outlines updates specific to COVID-19 as well as information on any changes to our standard business protocols. For easy access, here are the most frequently requested topics: 


Updated April 15, 2021, 8:26 p.m. CT

Resources to guide conversations with patients, help them find vaccination locations and more.

Testing, Treatment, Coding & Reimbursement

Updated April 19, 2021, 5:19 p.m. CT

Information to help you with billing for COVID-19 services and to understand reimbursement levels.

Telehealth Services

Updated April 8, 2021, 12:50 p.m. CT

Expanded policies around telehealth services make it easier for patients to connect with their health care provider.

Prior Authorization & Ongoing Patient Care

Updated January 28, 2021, 10:00 p.m. CT

Updates to UnitedHealthcare policies and processes that will help reduce administrative burdens and help patients access care.

Practice Administration

Updated April 15, 2021, 12:30 p.m. CT

Administrative updates related to the COVID-19 national public health emergency and information on self-service tools.

Credentialing & Contracting

Updated January 14, 2021, 1:15 p.m. CT

Interim processes will help care providers go through the credentialing and contracting process quickly.


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national public health emergency period. Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.


Care providers can connect to the latest Centers for Disease Control and Prevention (CDC) guidance for health professionals, as well as travel advisories from the U.S. State Department. We’ll continue to add more resources when available.

We’re listening.

We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.

We’ll be making daily updates to this site. Be sure to check back often for the latest information.