May 5, 2021 at 3:00 PM CT

UPDATE – Getting questions about vaccines? These resources can help

Now more than ever, patients may be asking questions about the safety and effectiveness of the COVID-19 vaccines. These resources can help answer those questions and give you information to share: 1) The Building COVID-19 Vaccine Confidence self-paced learning course has tips and scenarios that will help you respond during conversations with members. 2) Our Vaccine Confidence resources page has direct links to vaccine information from the AMA, CDC and more. And 3) The What to know about COVID-19 vaccines resource site can help members learn more and consider their options.

COVID-19 billing and temporary provision updates

The COVID-19 Billing Guide and Summary of COVID-19 Temporary Program Provisions are handy references to current program and billing information.

COVID-19 Information & Resources

Last update: May 13, 2021, 5:55 p.m. CT

During the COVID-19 national public health emergency, we’re working to provide resources and streamline processes so that you can focus on delivering care. This site outlines updates specific to COVID-19 as well as information on any changes to our standard business protocols. For easy access, here are the most frequently requested topics: 


Updated: May 13, 2021, 10:50 a.m. CT

Resources to guide conversations with patients, help them find vaccination locations and more.

Testing, Treatment, Coding & Reimbursement

Updated: June 18, 2021, 4:00 p.m. CT

Information to help you with billing for COVID-19 services and to understand reimbursement levels.

Telehealth Services

Updated: May 13, 2021, 11:12 a.m. CT

Expanded policies around telehealth services make it easier for patients to connect with their health care provider.

Prior Authorization & Ongoing Patient Care

Updated: May 13, 2021, 10:38 a.m. CT

Updates to UnitedHealthcare policies and processes that will help reduce administrative burdens and help patients access care.

Practice Administration

Updated: May 13, 2021, 11:02 a.m. CT

Administrative updates related to the COVID-19 national public health emergency and information on self-service tools.

Credentialing & Contracting

Updated: May 13, 2021, 10:31 a.m. CT

Interim processes will help care providers go through the credentialing and contracting process quickly.


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national public health emergency period. Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.


Care providers can connect to the latest Centers for Disease Control and Prevention (CDC) guidance for health professionals, as well as travel advisories from the U.S. State Department. We’ll continue to add more resources when available.