COVID-19 Information and Resources

Last update: April 5, 2023, 3:30 p.m. CT

The COVID-19 national public health emergency will end on May 11, 2023.

This site provides resources and outlines information specific to COVID-19. Here are the most frequently requested topics:

Top Resources

  • Summary of COVID-19 Temporary Program Provisions: This quick reference guide outlines the beginning and end dates of temporary program, process or procedure changes that UnitedHealthcare has implemented as a result of COVID-19.
  • COVID-19 Billing Guide: Outlines billing codes, modifiers and other guidance to help you submit accurate claims for COVID-19 testing, treatment and vaccine administration.


Updated: February 1, 2023, 4:30 p.m. CT

Resources to guide conversations with patients, help them find vaccination locations and more.

Testing, Treatment, Coding & Reimbursement

Updated: February 1, 2023, 4:30 p.m. CT

Information to help you with billing for COVID-19 services and to understand reimbursement levels.

Telehealth Services

Updated: February 1, 2023, 4:30 p.m. CT

Expanded policies around telehealth services make it easier for patients to connect with their health care provider.

Prior Authorization & Ongoing Patient Care

Updated: January 19, 2022, 3:30 p.m. CT

Updates to UnitedHealthcare policies and processes that will help reduce administrative burdens and help patients access care.

Practice Administration

Updated: April 12, 2022, 3:14 p.m. CT

Administrative updates related to the COVID-19 national public health emergency and information on self-service tools.

Credentialing & Contracting

Updated: June 29, 2021, 4:00 p.m. CT

Interim processes will help care providers go through the credentialing and contracting process quickly.


The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national public health emergency period. Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.


Care providers can connect to the latest Centers for Disease Control and Prevention (CDC) guidance for health professionals, as well as travel advisories from the U.S. State Department. We’ll continue to add more resources when available.