July 24, 2020 at 2:00 PM CT

COVID-19 Updates

With the 90-day continuance of the national public health emergency announced by the U.S. Department of Health and Human Services, UnitedHealthcare is extending our temporary COVID-19 measures. Visit our COVID-19 website for full details.  Please also refer to the Summary of COVID-19 Dates by Program and COVID-19 Testing and Treatment Billing Guide for coding and other billing guidance.

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CARES Act Information

Last update: May 21, 2020, 1:57 p.m. CDT

The Coronavirus Aid, Relief and Economic Security (CARES) Act is designed to provide relief to individuals and businesses impacted by COVID-19. Here is key information that applies to health care professionals and to claim payments.

As part of the CARES Act, the U.S. Department of Health and Human Services (HHS) is contracting with UnitedHealth Group to facilitate the delivery of HHS’ initial $30 billion distribution to providers as quickly as possible in support of the national response to COVID-19. For information, visit hhs.gov/providerrelief. For questions regarding the distribution of funds, please call the toll-free CARES Provider Relief line at 866-569-3522.

On March 27, 2020, President Donald Trump signed into law a $2 trillion bipartisan package called the Coronavirus Aid, Relief, and Economic Security (CARES) Act. This act is designed to inject stimulus into the economy and provide relief to individuals and businesses impacted by COVID-19.

Learn more about the provisions for small businesses or read the CARES Act

Here’s how UnitedHealthcare will apply the CARES Act increase in the DRG weighting factor to care provider payments.

For dates of service from Jan. 27, 2020 through the end of the national public health emergency period, Section 3710 of the Coronavirus Aid, Relief, and Economic Security (CARES) Act increases the weighting factor applicable to the diagnosis-related group (DRG) by 20 percent under the Centers for Medicare & Medicaid Services (CMS) inpatient prospective payment system (IPPS) in the case of a discharge of an individual diagnosed with COVID-19. Due to a delay in CMS releasing necessary information related to the increase in this weighting factor, and to accelerate payment to care providers, UnitedHealthcare will process inpatient claims according to currently available information. Once CMS officially releases the updated weighting factor information, UnitedHealthcare will automatically reprocess the impacted claims. No action is required by care providers to initiate the reprocessing.

Contracted Care Providers

UnitedHealthcare will pay care providers according to the terms of their participation agreement. For care providers who treat Medicare Advantage members and whose contracted reimbursement is based upon CMS IPPS reimbursement methodology, we will apply the increase, as appropriate, for discharges of individuals diagnosed with COVID-19 during the national public health emergency period. Care providers are required to comply with CMS coding and billing requirements. For a care provider who treats commercial or Medicaid members, we will pay for covered services as provided in the care provider’s contract and in accordance with applicable laws and regulations.

Out-of-Network Care Providers

UnitedHealthcare will apply the Medicare COVID-19 add-on payment for inpatient stays to payments to out-of-network care providers who treat Medicare Advantage members. For out-of-network providers who treat Medicare Advantage members, we will comply with CMS requirements and apply the increase, as appropriate, for discharges of individuals diagnosed with COVID-19 during the national public health emergency period. Care providers are required to comply with CMS coding and billing requirements. For a care provider who treats commercial or Medicaid members, we will pay for covered services in accordance with the member’s health plan benefits and applicable laws and regulations.

Here is how UnitedHealthcare will apply the CARES Act waiver of the 2 percent Medicare Sequester to provider payments. Section 3709 of the Coronavirus Aid, Relief, and Economic Security (CARES) Act temporarily suspends the Medicare Sequester from May 1, 2020 until Dec. 31, 2020.

Contracted Care Providers

We intend to implement the waiver according to the terms of care provider participation agreements. On Jan. 1, 2021, we will resume reimbursement in the manner that was in effect prior to the implementation of the waiver.

  • If you have a Medicare Advantage plan fee-for-service contract with us based on Medicare methodology or rates that have been adjusted for sequestration, including Medicare fee schedules, we intend to implement the waiver of the 2 percent Medicare Sequester for physician, facilities, ancillary provider and other health care professional payments for dates of service or dates of discharge from May 1, 2020 until Dec. 31, 2020.
  • If you have a capitated Medicare Advantage plan contract with us based on a percentage of CMS revenue that has been adjusted for sequestration, we intend to implement the waiver of the 2 percent Medicare Sequester for capitated payments for dates on or after May 1, 2020 through Dec. 31, 2020.
  • If you have a contract with a Medicare Advantage incentive program that includes calculations based on a percentage of premium or CMS revenue as well as affected medical expenses, the waiver of the 2 percent Medicare Sequester will be passed through to these calculations accordingly for dates on or after May 1, 2020 through Dec. 31, 2020.

Out-of-Network Care Providers

For out-of-network providers who treat UnitedHealthcare Medicare Advantage members, we intend to implement the waiver for physician, facility, ancillary provider and other health care professional payments for claims with dates of service or dates of discharge from May 1, 2020 until Dec. 31, 2020. On Jan. 1, 2021, we will resume reimbursement in the manner that was in effect prior to the implementation of the waiver.

Capitated Groups

Capitated groups who are delegated for claims payment should review their direct contracts with downstream care providers to determine how their payment methodologies and rates relate to Medicare methodology and rates, and to determine whether they should implement the waiver. If you have questions, please contact your network representative.

We’re listening.

We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.

We’ll be making daily updates to this site. Be sure to check back often for the latest information. 

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Disclaimer:

The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency.  Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.