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May 5, 2021 at 3:00 PM CT

UPDATE – Getting questions about vaccines? These resources can help

Now more than ever, patients may be asking questions about the safety and effectiveness of the COVID-19 vaccines. These resources can help answer those questions and give you information to share: 1) The Building COVID-19 Vaccine Confidence self-paced learning course has tips and scenarios that will help you respond during conversations with members. 2) Our Vaccine Confidence resources page has direct links to vaccine information from the AMA, CDC and more. And 3) The What to know about COVID-19 vaccines resource site can help members learn more and consider their options.

COVID-19 billing and temporary provision updates

The COVID-19 Billing Guide and Summary of COVID-19 Temporary Program Provisions are handy references to current program and billing information.

COVID-19 Telehealth Services

Last update: May 13, 2021, 11:12 a.m. CT

Date Expansion and Cost Share Updates for Telehealth Services

UnitedHealthcare will reimburse appropriate claims for telehealth services in accordance with the member’s benefit plan. For certain markets and plans, UnitedHealthcare is continuing its expansion of telehealth access, including temporarily waiving the Centers for Medicare & Medicaid Services (CMS) originating site requirements. Additional telehealth information may vary by network plan, so please review each section carefully for details.

Telehealth

A visit with the provider who uses an audio-video or audio-only telecommunications system.

Virtual Check-Ins

A brief check-in with the provider using a recorded video and/or images submitted by the patient.

Electronic Visits

Communication between a patient and his/her provider through an online patient portal.

PT, OT and ST Telehealth

Specific CPT® codes are eligible for reimbusement.

Chiropractic Therapy

Specific CPT® codes are eligible for reimbursement.

Home Health and Hospice

Details on eligible services and reimbursement.

Remote Patient Monitoring

Details on eligible services and reimbursement.

Resources


Disclaimer:

The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency.  Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.