Resources for Use With Patients

We’re working with the American Medical Association (AMA) to help promote their Mask Up campaign and reinforce the importance of wearing masks.

There are flyers you can use around your office and social media content you can post to help stop the spread of COVID-19. These communication resources may be particularly helpful for health care professionals located in states without mask mandates.

• Check out the AMA Mask Up campaign and download the materials you’d like to use
• Read articles:
  • 7 questions patients might ask about managing risk and wearing masks
  • Clear up your patients’ confusion about which masks work best

The UnitedHealthcare Vaccine Resource Locator provides information on vaccine rollout plans and locations. This ZIP code-based tool provides digital vaccine resources available through state health departments and retail pharmacies near you. We are updating the locator daily based on the latest available information. 

Your role is vital. We’re here to help you answer patient questions about the COVID-19 vaccines. Here are some resources from the American Medical Association (AMA), the Centers for Disease Control & Prevention (CDC) and UnitedHealthcare to get you started:

AMA Resources

• Read articles about the vaccines:
  • 3 ways physicians can help combat COVID-19 vaccine hesitancy
  • What doctors wish patients knew about COVID-19 vaccination
• Download a COVID-19 script for office staff to use to when patients call to ask if your practice is administering vaccines
• View this webinar “Vaccinations: Roadmap for success"
• Go to the AMA COVID-19 Resources Center for Physicians. It will be updated regularly with resources and webinars, so check back frequently.
• Follow AMA on Twitter @AmerMedicalAssn

CDC Resources

• Read more about the vaccines
  • 8 key things you need to know about COVID-19 vaccines and the vaccination program
  • Explore the myths and facts about COVID-19 vaccines
  • Benefits of getting a COVID-19 vaccine
  • How the U.S. ensures the safety of vaccines
• Review frequently asked questions and how to answer them
• Learn more about how each of the COVID-19 vaccines work

UnitedHealthcare Resources

• United Healthcare COVID-19 Resource Center: This site has detailed information about COVID-19 vaccines, testing, coverage information, telehealth visits and more
• What to know about COVID-19 vaccines: This has a specific focus on COVID-19 vaccines, including information from the CDC, how to get a vaccine, cost share details and other information
• Member emails: UnitedHealthcare is working to remind members about the importance of getting the second COVID-19 vaccine dose. We’re currently testing an email campaign to Medicare Advantage members in several states. Here’s an example of those emails:

These resources may be helpful as you manage the claim submission and reimbursement process for COVID-19 vaccine administration:

• Self-paced online course: Step-by-step COVID-19 vaccine administration billing and reimbursement instructions
• COVID-19 billing guide: The latest information related to vaccine administration billing and reimbursement
• COVID-19 Vaccine Guidance page: Complete COVID-19 vaccine administration billing and reimbursement information

Reminder: You should not bill UnitedHealthcare members at the time of service for any costs associated with the COVID-19 vaccine. Claims for vaccine administration should be submitted as outlined, based on the member’s benefit plan. There is no cost to the member for the COVID-19 vaccine, and most plans are covering the administration of the COVID-19 vaccine at no cost share for the member.