Hurricane Ian
Transfers and acute discharges
For certain dates of service, we will not require prior authorization for facility-to-facility member transfers and acute discharges to network skilled nursing facilities. Applies to UnitedHealthcare Community Plan (Medicaid), UnitedHealthcare® Medicare Advantage and UnitedHealthcare commercial plan members.
Florida, statewide, Sept. 26—Oct. 5, 2022
South Carolina, statewide, Sept. 28—Oct. 7, 2022
Read more at UHCprovider.com/disaster.
Call wait times and self-service
Due to the hurricane, call wait times may be longer than usual. Please consider using the online tools in the UnitedHealthcare Provider Portal.
UnitedHealthcare Provider Portal
Eligibility and Benefits
Verify member eligibility, determine benefits, view care plans and get a digital copy of the member ID card.
Prior Authorization and Notification
Check prior authorization and notification requirements, submit requests, upload medical notes, check status and update cases.
Claims and Payments
Submit claims, look up fee schedules, check status, view payment information, and submit reconsideration and appeal requests.
Referrals
Check referral requirements, submit requests, review referral history and monitor the number of remaining visits.
Go Digital!
- less paper
- more automation
- faster workflow
All designed to support faster payments.
News
September 29, 2022
Home health review process changes
Starting June 1, 2022, for UnitedHealthcare Medicare Advantage and Dual Special Needs Plans, we will require initial authorization and will perform continuation of care reviews for Home Health Agencies (HHAs). This change is taking place for members enrolled in Medicare Advantage plans, including Dual Special Needs plan members, who reside and receive services in Arkansas, South Carolina, and Texas.
September 29, 2022
Alabama: Home health review process changes
Starting July 1, 2022, for UnitedHealthcare® Medicare Advantage and Dual Special Needs Plans (D-SNP) in Alabama, there will be a change in the process for requesting prior authorization for all visits after the start of care visit (SOC).