Virtual card payments - Chapter 10, 2022 UnitedHealthcare Administrative Guide

Process VCPs using the same method that your organization uses to process credit card payments. Your current credit card processing fees apply. You can confirm those rates with the merchant processor directly. If your practice does not want to receive VCPs, the alternative process is to register for ACH/direct deposit as described above. Note: The VCP process does not require that you share your banking information.

Posting and balancing with VCP

  1. A single use VCP will be issued and provided with each payment you receive.
  2. If you are receiving paper correspondences, you will receive a paper remittance and paper virtual card statement in the mail.
  3. If you receive your correspondences electronically, your remittance and virtual card statement will be available online within Document Library.
  4. Process your payment the same way you process a “card not present” transaction from a member. Enter:
    • The exact amount of the payment.
    • The 16-digit account number found on your virtual card statement.
    • The expiration date.
    • The card validation code (CVC).
    • The payer’s zip code if prompted by your point of sale terminal.

All the information you’ll need to process your VCP can be found on the virtual card statement.

Credit card processing fees may apply to virtual cards. Contact your merchant processor or financial institution for information on specific costs.

Unspent funds for VCPs are subject to state unclaimed property laws. OptumHealth Financial Services, a UnitedHealthcare- affiliated company, provides payment services to the health care industry and offers various claim payment options. UnitedHealthcare-affiliated companies may receive transaction fees or other compensation related to some payment options.