Commercial health services, wellness and behavioral health programs - Chapter 13, 2022 UnitedHealthcare Administrative Guide

We offer many types of programs for members. They focus on delivering skilled resources to support members as they seek their personal best health. To access these programs, have the member call the phone number listed on the back of their ID card. Programs and health services may vary based on the member’s coverage.

Tobacco Cessation: We offer a comprehensive tobacco cessation solution that uses an evidence-based combination of physical, psychological and behavioral strategies to help members overcome their tobacco addiction, including use of electronic nicotine delivery systems (ENDs) or e-cigarettes.

Wellness Coaching: This is an online or phone-based program. It helps members identify and prioritize unhealthy behaviors and set personalized goals that focus on positive, healthy behavior change.

Real Appeal: Real Appeal is a health service that takes an evidence-based approach to support weight loss. This service helps people make small changes necessary for larger, long-term health results. It is based on weight-loss research studies commissioned by the National Institutes of Health.

Biometrics: Health Screening Solutions allow employers to offer wellness screenings to onsite, remote and mobile employees, as well as spouses and adult dependents. Broad access is achieved by offering both onsite and offsite screening options. These delivery options include offering Know Your Numbers onsite screening events, at-home screening materials, lab screening visits or health provider results forms.

Wellness Incentive Programs: These programs reward employees with financial incentives when they complete wellness activities and/or achieve targeted health outcomes.

UnitedHealthcare Motion: A digital wellness program designed to promote physical activity with compatible activity trackers enabling members to earn incentives for meeting certain daily walking goals.

Behavioral Health Programs: We offer specialized mental health and substance use disorder benefits delivered by our affiliate company United Behavioral Health, operating under the brand Optum. This may be available to members depending on their health benefit plan. To access these programs, have the member call the phone number listed on the back of their ID card.

Employee Assistance Programs (EAP): The EAP provides confidential support and short-term counseling for individuals who may be struggling with those everyday challenges or for more serious personal concerns such as:

  • Depression.
  • Stress and anxiety.
  • Relationship difficulties.
  • Financial and legal advice.
  • Parenting and family problems.
  • Child and elder care support.
  • Dealing with domestic violence.
  • Substance use disorder and recovery.