Quick reference guide - Chapter 4, 2022 UnitedHealthcare Administrative Guide

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Where to go:

Acelleron Breast Pumps
Phone: 1-877-932-6327
Fax: 1-978-738-9801
acelleron.com

AdaptHealth
1-844-PCS-MOMS (727-6667)
adapthealth.com

Byram Healthcare
1-877-773-1972
byramhealthcare.com (mail order)

 Edgepark Medical Supplies
1-855-504-2099
edgepark.com (mail order)

Medline Industries
1-800-633-5463
medline.com

Where to go:

Electronic Claims Submission

Payer ID: 87726

Paper Claims Submission

UnitedHealthcare

P.O. Box 5280

Kingston, NY 12402

Reconsideration and Appeals

UnitedHealthcare

P.O. Box 6111

Cypress, CA 90630

Where to go:

Advanced Respiratory

Respiratory high frequency chest

compression vest

1-800-826-4224

respiratorycare.hill-rom.com

Alere Home Monitoring (Aceiis)

Home PT/INR

1-877-262-4669

alerecoag.com

Apria Healthcare

Standard DME

1-800-277-4288

apria.com

Bioventus

Bone growth stimulator

1-800-396-4235

bioventus.com

Cardionet

Cardiac diagnostic monitoring

1-888-577-6846

gobio.com

Cranial Technologies

Cranial helmets

1-844-447-5894

cranialtech.com

DJO

Bone growth stimulator

1-800-321-9549

djoglobal.com

DynaSplint Systems

Dynamic splinting, braces, orthotics

1-800-638-6771

dynasplint.com

EBI

Bone growth stimulator

1-800-526-2579

biomet.com

ElectroMed

Respiratory high frequency chest

compression vest

1-800-462-1045

smartvest.com

Electrostim Medical Svcs

TENS units

1-800-588-8383

wecontrolpain.com

Gordian Medical

Wound care supplies (SNF only)

1-800-568-5514

amtwoundcare.com

Hoveround Corp.

POV and power wheelchairs

1-800 701-5781 or 1-800-771-6565

hoveround.com

InfuSystem, Inc.

Ambulatory infusion pumps

1-800-962-9256

infusystem.com

Insulet Corporation

Omnipod and supplies

1-800-591-3455, #4

myomnipod.com

KCI USA

Negative pressure wound pump

1-800-275-4524

acelity.com/about-kci

Kinex Medical

CPM, ThermoComp, TENS

1-800-845-6364

kinexmedical.com

Liberator Medical Supply

Incontinence, ostomy and urologic supplies

liberatormedical.com

Lincare

Standard DME

1-727-530-7700

lincare.com

Linkia Orthotics and Braces (aka Hangar)

Orthotics/Braces

1-877-754-6542

linkia.com

MDINR (a Lincare company)

Home PT/INR monitor

1-800-877-4910

mdinr.com

Medline Industries

 Enterals – adults and children

1-800-588-8383

medline.com


Where to go:

OnlineUHCprovider.com/edi

Phone: 1-800-842-1109


Where to go:

Provider Services: 1-888-478-4760

*Ambulatory Infusion Suites


Where to go:

Accredo

1-800-803-2523

Accredo.com

Basic Home Infusion

1-888-822-7428

Basichomeinfusion.com

*Infusion Express (IVX Health)

1-800-746-8147

Infusionexpress.com

*Metro Infusion Services

1-888-330-6432

Midcusa.com

Option Care Health

1-866-827-8203

Optioncare.com

Optum Infusion Services

1-877-306-4036

myoptumhealthcomplexmedical.com/

*Palmetto Infusion Services

1-615-367-1444

Palmettoinfusion.com

*Precision Health Healthcare

1-866-655-1444

precision.com

Where to go:

Online: uhcprovider.com/paan

Information: uhcprovider.com/oncology > Commercial Intensity Modulated Radiation Therapy Program

Phone: 1-888-478-4760

Prior Authorization

Where to go:

Online: providerexpress.com

Phone (Provider Services): 1-888-478-4760

Where to go:

Online: uhcprovider.com/priorauth > Oncology

Phone: 1-888-397-8129

Where to go:

Online: UHCprovider.com > Find a Care Provider > Preferred Lab Network


Where to go:

Online: uhcprovider.com

Phone: 1-888-478-4760

Confirm member eligibility, provider care coordination notification, check claim status, update facility/practice data.

CT scans, MRIs, MRAs, PET scans and nuclear medicine studies including nuclear cardiology

Where to go:

Onlineuhcprovider.com/paan

Phone: 1-866-889-8054

Request prior authorization for services as described in the Outpatient radiology notification/prior authorization protocol section in Chapter 7: Medical management


Where to go:

Online: UHCprovider.com/skillednursing

Phone: 1-888-478-4760


Where to go:

Phone: 1-888-936-7246

Fax: 1-855-250-8157

Request prior authorization

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Diagnostic catheterization, electrophysiology implants, echocardiogram and stress echocardiogram

Where to go:

Online: UHCprovider.com/paan 

Phone: 1-866-889-8054

Request prior authorization in the Outpatient cardiology notification/prior authorization protocol section of Chapter 7: Medical Management.

Where to go:

uhcdental.com

Provider Services: 1-800-822-5353

Electronic Payer ID: 521337971

Claims Address:

UnitedHealthcare Dental - Claims Unit

P.O. Box 30567

Salt Lake City, UT 84130-0567

Where to go:

Medtronic

Diabetic insulin pump

1-800-646-4633

medtronicdiabetes.com

National Biological Corporation

Ultraviolet light therapy

1-216-831-0600

natbiocorp.com

National Seating and Mobility

Technology mobility products,

custom wheelchairs

nsm-seating.com/findus

Novocure

Optune brain stimulator

novocure.com

Numotion

Mobility products, custom

wheelchairs

1-888-232-1333

numotion.com/locations

Orthofix

Bone growth stimulator

1-800-535-4492

orthofix.com

Otto Bock Healthcare

CPM

1-800-736-8276

ottobockus.com

Prentke Romich

Speech generating devices

1-800-268-5224

prentrom.com

RespirTech

Respiratory high frequency chest

compression vest

1-800-793-1261

respirtech.com

Roche Diagnostics

Home INR monitor/test strips

1-800-428-5076

diagnostics.roche.com

Rotech Healthcare

Standard DME

1-877-254-1725

rotech.com

Tactile System

Pneumatic compression devices

1-866-435-3948

tactilemedical.com

Tandem Diabetes Care

Tandem diabetic insulin pump

1-877-801-6901

tandemdiabetes.com

Tobii Dynavox

Speech generating device

1-866-588-4548

tobiidynavox.com

Virtuox

Home sleep testing

1-877-337-7111

virtuox.net

Watermark Medical

Home sleep testing

1-877-710-6999

watermarkmedical.com

ZOLL LifeVest

AED – wearable defibrillator

1-800-543-3267

zoll.com

Zynex Medical

TEN units

1-800-495-6670

zynexmed.com

Where to go:

EDI: Transactions 270 and 271

Onlineuhcprovider.com

Phone: 1-800-210-5315

Where to go:
Heartland Healthcare

1-800-736-4427

hcr-manorcare.com

Bayada Home Health Care

1-800-305-3000

bayada.com

Brookdale Home Health

brookdaleliving.com

Maxim Health Care Services

1-800-899-9525

maximhomecare.com

PSA Healthcare

1-770-441-1580

psahealthcare.com


Where to go:

MiniMed Distribution Group (Medtronic)

1-800-933-3322

Minimed.com

Insulate Corporation

1-800-591-3455

Myomnipod.com

Disposable supplies, ostomy, urological, incontinence supplies

Where to go:

Byram Medical

1-877-902-9726

byramhealthcare.com

Edgepark Medical

1-888-394-5375

edgepark.com

Medline

1-800-633-5463

medline.com

Liberator Medical Supply

1-888-244-0789

liberatormedical.com

Physical, occupational, speech therapy and chiropractic services

Where to go:

Onlinemyoptumhealthphysicalhealth.com

Phone: 1-800-873-4575

Fax: 1-248-733-6070

Pharmacy services and self-administered medications benefit information

Where to go:

Phone: 1-800-711-4555

(includes provider-administered medications)


Where to go:

Onlineuhcprovider.com/paan

Information: uhcprovider.com/priorauth

For participating hospitals, health care and ancillary providers


Where to go:

Online: uhcprovider.com > Contact Us > Find a Network Contact


Where to go:

EDI: Transaction 278R

Onlineuhcprovider.com/referrals

Where to go:

Accredo

1-800-803-2523

accredo.com

Biologics

1-800-856-1984

biologicsinc.com

Caremark

1-877-287-1234

cvsspecialty.com

Eversana

1-866-336-1336

eversana.com

Genoa Healthcare

1-800-519-1139

genoahealthcare.com

Option Care Health

1-866-827-8203

optioncarehealth.com

Optum Pharmacy

1-866-218-7398

briovarx.com

Orsini Pharmaceutical

1-800-950-3963

orsinihealthcare.com

PANTHERx

1-855-726-8479

pantherspecialty.com

US Bioservices

1-888-518-7246

usbioservices.com


Where to go:

Online: spectera.com

Electronic Payer ID: 00773

Phone: 1-800-638-3120 (Monday – Friday, 8 a.m. – 11 p.m. ET; Saturday 9 a.m. – 4:30 p.m. ET)

Paper Claims Address:

UnitedHealthcare

P.O. Box 30978

Salt Lake City, UT 84130

† May be subject to change without notice.