Use the Prior Authorization and Notification Inquiry (278I) transaction to check the status of previously submitted authorizations and notifications. Electronic authorization and notification inquiries can be submitted in real-time or batch mode, and you will receive a unique inquiry ID for confirmation of submission.
For more information, please contact our 278 team at 888-804-0663 or firstname.lastname@example.org. You can also contact your vendor or clearinghouse. Most clearinghouses already send 278I transactions to UnitedHealthcare and can work with you to submit them in the appropriate format.
The Prior Authorization and Notification section of this website contains information on our care management program, quick reference guides and other tools to support your success with this process.
You can also refer to our Companion Guide page for more information.