Provider portal authentication

Set up your UnitedHealthcare Provider Portal authentication methods to keep your access to the portal. See the options, step-by-step instructions and additional resources.

To enhance data security, UnitedHealthcare Provider Portal and specialty portal users will be required to make One Healthcare ID sign-in and recovery updates by summer 2024. As an added layer of security, users should add and/or verify their phone number. If these actions aren't taken, eventually you will be prevented from signing in to these portals.

View support guide 

What is authentication?

For our purposes, authentication is the process of securely verifying your identity when accessing the portal. Now, you’ll use Authenticator to generate a time sensitive code to enter with your One Healthcare ID instead of a password or security questions that could be shared or compromised.


Manage your sign-in settings

Add a verified phone number to your sign-in settings or enable Authenticator.

What this change means for you

This change offers your organization more secure ways to confirm your identity. By updating your sign-in method, you help ensure patient care and claim payments aren’t delayed and day-to-day claim tasks aren’t interrupted.

If you use an outside vendor, such as a revenue cycle management company, please ensure they’re aware of these changes and have time to adjust their workflows if needed.

With this change, each user will need their own unique One Healthcare ID. To set up a One Healthcare ID or for instructions on connecting to a tax ID number (TIN), please visit our portal registration page. Please note, administrators can bulk add new users with appropriate access, but new users will still need to create their own One Healthcare ID. For detailed instructions, view the User Management Guide for Administrators.

One Healthcare ID sign-in and recovery options

Method Description Ideal users Availability
Microsoft® Authenticator This smart phone app delivers a time-based, one-time password/code to enter, instead of a password, to confirm your identity. To learn more and get step-by-step instructions on how to update your sign-in, check out our One Healthcare ID Security Change Support Guide.
  • Those who have a smartphone and are able to use it at work
  • Those who live within the United States, Puerto Rico or U.S. Virgin Islands
Set up Authenticator
Cell phone/landline (required) This sign-in solution sends a one-time password/code through text or call to a cell phone or direct landline (no extension) to confirm your identity.
  • Those without a smartphone
  • Those who can’t use a smart phone at work


Verify your phone number

Please note: Some solutions may need additional assistance, time or approvals. Talk to your administrative or IT team to see which solution works best for your organization.

Frequently asked questions

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  • Call or text using a landline with no extension. You can find more information on this option in our guide.

No. Authenticator is a free app.

Yes. You can use other apps like Google Authenticator, Duo, LastPass, Authy, and more. Please note that not all authenticator apps may be free. Microsoft Authenticator is free and One Healthcare ID’s preferred app.

The phone number on your One Healthcare ID account must be a cell phone or a direct landline. Extensions will not work.

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