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Provider portal authentication

Set up your UnitedHealthcare Provider Portal authentication methods to keep your access to the portal. See the options, step-by-step instructions and additional resources.

By summer 2024, all UnitedHealthcare Provider Portal users will be required to update their One Healthcare ID authentication sign-in and recovery options to retain their portal access. 

What is authentication?
For our purposes, authentication is the process of securely verifying your identity when accessing the portal. Now, you’ll use Authenticator to generate a time-sensitive code to enter with your One Healthcare ID instead of a password or security questions that could be shared or compromised.

What this change means for you
This change offers your organization more secure ways to confirm your identity. By updating your sign-in method, you help ensure patient care and claim payments aren’t delayed and day-to-day claim tasks aren’t interrupted.

If you use an outside vendor, such as a revenue cycle management company, please ensure they’re aware of these changes and have time to adjust their workflows if needed.

Sharing a One Healthcare ID or don’t have one?
With this change, each user will need their own unique One Healthcare ID. To set up a One Healthcare ID or for instructions on connecting to a tax ID number (TIN), please visit UHCprovider.com/access. Please note, administrators can bulk add new users with appropriate access, but new users will still need to create their own One Healthcare ID. For detailed instructions, view the User Management Guide for Administrators.

Get Authenticator

View step-by-step instructions on how to enable Authenticator for your One Healthcare ID.

One Healthcare ID sign-in and recovery options

Method Description Ideal users Availability
Microsoft® Authenticator This smart phone app delivers a time-based, one-time password/code to enter, instead of a password, to confirm your identity. To learn more and get step-by-step instructions on how to update your sign-in, check out our One Healthcare ID Security Change Support Guide.
  • Those who have a smartphone and are able to use it at work
  • Those who live within the United States, Puerto Rico or U.S. Virgin Islands
Set up Authenticator
Cell phone/landline This sign-in solution sends a one-time password/code through text or call to a cell phone or direct landline (no extension) to confirm your identity.
  • Those without a smartphone
  • Those who can’t use a smart phone at work

 

Verify your phone number
Passkey/WebAuthn This desktop sign-in solution uses fingerprint, facial recognition or passkey technology to confirm your identity. You may already use it to log in to your workstation.
  • Those without a smartphone
  • Those who can’t use a smart phone at work
Coming spring 2024

Please note: Some solutions may need additional assistance, time or approvals. Talk to your administrative or IT team to see which solution works best for your organization.

Frequently asked questions

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  • Call or text using a landline with no extension. You can find more information on this option in our guide.
  • Try a passkey/WebAuthn desktop solution. Learn more about this option, coming summer 2024, in our guide.
  • Not seeing an option that works for you? We can help.

Need help?