Set up your UnitedHealthcare Provider Portal authentication methods to keep your access to the portal. See the options, step-by-step instructions and additional resources.
A security update to the UnitedHealthcare Provider Portal is coming soon. This will affect how you sign in to the portal and gain access if you’re ever locked out.
Currently, many of you use email as a recovery and multifactor authentication option. On Feb. 28, 2025, this option won’t be available. Be prepared; review your options now.
There will be 2 sign-in, multifactor authentication and recovery options available.
Option | What it is | How it works | Action needed |
---|---|---|---|
One Healthcare ID + password + phone number | Similar to how you sign in to the portal now with your password, but also requires a mobile or direct landline number (no extension) | If you’re locked out or need a multifactor authentication method, you’ll receive a one-time code by text or phone call
|
Verify your phone number |
One Healthcare ID + passkey | Most secure option that doesn’t require a phone | This desktop option uses one of the following to identify you: fingerprint, facial recognition, PIN, touch ID or face ID
|
Available fall 2024 |
See how to add a phone number here.
The phone number on your One Healthcare ID account must be a cell phone or a direct landline. Extensions will not work.
For general One Healthcare ID support and setup questions, please visit the One Healthcare ID Help Center, chat with One Healthcare ID support or call 855-819-5909.
For step-by-step instructions on how to add a phone number, visit our support guide.