Eligibility and Benefits

Our Eligibility and Benefits section provides all the tools you’ll need to verify member eligibility, determine benefits, view care plans and more.

eligibilityLink App

The eligibilityLink app is your primary online source for checking member eligibility and reviewing detailed benefits information. Access the app and additional resources with the following links below.

Go to eligibilityLink >
More eligibilityLink Resources >

Care Conductor App

Care Conductor lets you view a member’s plan of care, enter notes or comments regarding the plan, access a member’s health assessment and acknowledge that you have reviewed it and view notes history.

Go to Care Conductor on Link >

Check Referral Requirements by Member ID with eligibilityLink

Look up a member by their ID number in eligibilityLink; the Referral indicator will tell you if one is required and hyperlink you to the correct submission tool.

Go to eligibilityLink >

PreCheck MyScript Solution: Check Pharmacy Eligibility & Prior Authorization

Check current prescription coverage and price, including out-of-pocket prescription costs for UnitedHealthcare members at their selected pharmacy with the PreCheck MyScript Solution on Link.

  • Get information on lower-cost prescription alternatives, if available, to help save members money.
  • See which prescriptions currently require prior authorization, or are non-covered or non-preferred.
  • Request prior authorization and receive status and results.

Learn More about PreCheck MyScript Solution >

Additional Eligibility and Benefit Tools 

For plans that are currently using the CareOne platform, the following tools are still available from the Patient Eligibility & Benefits section of