Prior Authorization and Notification

Health care professionals are sometimes required to determine if services are covered by UnitedHealthcare. Advance notification is often an important step in this process. Because requests vary, it is important that you verify the specific clinical requirements of each request. 

Digital tools

We’ve designed our digital tools to help you seamlessly submit and verify your prior authorizations and advance notifications in real time. While you’re in the tool, you can also easily check requirements, get status updates and more.

Sign in to begin using digital tools. New to the portal? Register now. 

Medical professional resources 

Crosswalk
For commercial plan participants who need additional services after a prior authorization has been received, please use the Crosswalk table. The table will help you determine whether you can use the approved prior authorization, need to modify the original or request a new one. You can find more helpful details in the Crosswalk information sheet.

Advance notification
Take this first step to help you determine coverage based on medical necessity. Please note, prior authorization may still be required. 

Peer-to-peer requests
Peer-to-peer requests are made prior to submitting an appeal. Don’t fill out this form if your appeal has already been initiated.

Regulatory
You can find state-required information regarding services that require pre-service review.

Pharmacy resources

Clinical and specialty pharmacy
Certain medications require notification and review to determine coverage under pharmacy benefits. You can view clinical pharmacy requirements here.

Drug lists
Get pharmacy coverage information including drug lists, supply limits, step therapy and infusion care.

Community Plan prescribers
Access forms used for the manual submission of specific drug prior authorizations.