If you are experiencing connectivity issues with UnitedHealthcare, please use our secure self-service options in the UnitedHealthcare Provider Portal or an existing API connection. The portal is currently available to check eligibility, manage claim reconsiderations and appeals, and submit prior authorization requests.
Prior Authorization and Notification
Prior authorization information and forms for providers. Submit a new prior auth, get prescription requirements, or submit case updates for specialties.
Health care professionals are sometimes required to determine if services are covered by UnitedHealthcare. Advance notification is often an important step in this process. Because requests vary, it is important that you verify the specific clinical requirements of each request.
We’ve designed our digital tools to help you seamlessly submit and verify your prior authorizations and advance notifications in real time. While you’re in the tool, you can also easily check requirements, get status updates and more.
Medical professional digital tools
UnitedHealthcare Provider Portal – The Prior Authorization and Notification tool allows you to submit inquiries, process requests and get status updates.
For commercial plan participants who need additional services after a prior authorization has been received, please use the Crosswalk table. The table will help you determine whether you can use the approved prior authorization, need to modify the original or request a new one. You can find more helpful details in the Crosswalk information sheet.
Take this first step to help you determine coverage based on medical necessity. Please note, prior authorization may still be required.
Peer-to-peer requests are made prior to submitting an appeal. Don’t fill out this form if your appeal has already been initiated.
You can find state-required information regarding services that require pre-service review.
Clinical and specialty pharmacy
Certain medications require notification and review to determine coverage under pharmacy benefits. You can view clinical pharmacy requirements here.
Get pharmacy coverage information including drug lists, supply limits, step therapy and infusion care.