UnitedHealthcare is here to help you adapt to our new normal with flexible, fast payment options. Our self-service tools, like automated clearinghouse ACH/direct deposit, are designed to help you get your payments quicker so you can keep working. Our goal is to help you continue to support and help others, and we know you need stabilized cashflow to do this.
Throughout the remainder of 2020, UnitedHealthcare will phase out sending paper checks for payments. If you haven’t already done so, please be sure to sign up for ACH/direct deposit, the preferred method of payment. If you do not sign up, you may receive payment through a virtual card.
Have questions or want more information? The documents below are updated frequently, and will provide you with important information.
Enroll with Optum Pay for ACH/direct deposit of your claim payments or take no action and receive virtual card payments in the mail.
Optum Pay is a fully integrated, full-service payment and remittance advice solution for all sizes and types of healthcare professionals administered by Optum.
Watch this short video for step-by-step enrollment instructions.
Important Information for Providers:
If you receive a letter or email about electronic payments with a 12-digit reference number or you receive a virtual card payment, UnitedHealthcare will make exceptions and continue to pay by paper check for those who qualify.
Need help? Call 877-548-0460 to speak with a representative.
© 2020 Optum Pay is provided/made possible by OptumHealth Financial Services and its subsidiary Optum Bank, Inc., Member FDIC